General Manager / COO - 3PL Operations

General Manager – 3PL Operations

A rapidly growing full-service third-party logistics (3PL) provider with multiple facilities in Southern California (Inland Empire) is seeking an experienced operational leader to take full ownership of its warehouse and distribution network. Operating over 400,000 square feet of modern warehouse space and handling every aspect of procurement and fulfillment including drayage, warehousing, receiving, shipping, e-commerce fulfillment, dedicated CSRs, inventory management, EDI integration, transportation management, and FBA prep, this company is scaling quickly. With several existing sites and a new flagship facility under construction, we need a seasoned professional who can lead day-to-day operations while positioning the organization for continued growth.

Key Responsibilities

• Oversee and manage multiple distribution facilities, including a large flagship site and other regional locations
• Maintain a strong floor presence, ensuring processes are optimized, KPIs are met, and operational efficiency is maximized
• Implement and refine best practices for 3PL operations, including receiving, storage, order fulfillment, and transportation
• Develop and monitor key performance indicators to manage labor, equipment, and overhead costs within industry norms
• Lead continuous improvement initiatives, leveraging technology and automation to enhance throughput and accuracy
• Work closely with senior leadership to develop and execute strategic operational plans aligned with growth objectives
• Lead and mentor department heads (Warehouse, IT, Customer Service), fostering a culture of accountability, safety, and performance excellence
• Ensure compliance with safety and HR standards across all facilities
• Maintain strong, proactive communication with clients, vendors, and internal stakeholders
• Support customer service in resolving client concerns
• Provide regular KPI, metric, and performance reports to the CEO
• Identify trends and implement solutions to drive profitability
• Coordinate with IT and systems leadership to integrate technology advancements into daily operations
• Travel regularly between facilities, including occasional overnight stays

Qualifications

• Minimum of 5 years in senior operational leadership (GM, COO, Ops Director, or equivalent) within a large-scale 3PL or distribution environment
• Proven success managing P&L and improving profitability
• Experience managing multiple facilities totaling at least several hundred thousand square feet
• Strong background in operational scaling, technology and automation implementation, and cost control
• Highly tech-savvy with the ability to evaluate, implement, and oversee warehouse management systems and automation solutions
• Exceptional leadership skills with the ability to inspire and hold teams accountable
• Willingness to be on-site daily; this is not a remote or hybrid position
• Ability to travel frequently between facilities
• Bachelor's degree (Master's preferred) in supply-chain management, logistics, or equivalent work experience

This is an opportunity to step into the top operational leadership role of a fast-growing 3PL with the resources and runway to shape the company's future. You will have the authority, autonomy, and tools to make a lasting impact while partnering closely with an engaged executive team.