Supply Chain Operations Manager

Who We Are: At KEVIN.MURPHY , we are committed to both the environment and the diverse communities we serve. From the very beginning, we’ve focused on creating products that are kind to hair, and the planet, with sustainability and ethical practices at the core of our brand. We stand by THE CHOICES WE MAKE , through reducing environmental impact and supporting social causes that matter to our communities.

At KEVIN.MURPHY Group, we are dedicated to building a diverse, inclusive, and equitable workplace where all individuals are valued. We welcome applicants of all backgrounds and identities, and we are committed to providing an environment where everyone has the opportunity to succeed and thrive. We are an equal opportunity employer.

“Don’t be a split end—join our team and lets make magic happen!”

“Were all about curling up with success. Come join our creative crew!”

“Life isn’t perfect, but your hair can be! Join us and let’s create beautiful hair together.”

“Brush off the competition and style your career with us!”

Now that weve had some pun, Let’s discuss what makes this opportunity a great fit for you.

About The Role

The Supply Chain Manager – North America is responsible for end-to-end supply chain operations across the North American region, ensuring product availability, on-time delivery, and cost-effective logistics that support our growth ambitions. This role oversees demand and supply planning, inventory management, 3PL/warehouse performance, and freight/logistics, working closely with Global Supply Chain, Commercial, and Finance teams. The Supply Chain Manager provides hands-on leadership, driving operational excellence, accurate planning, and strong collaboration with internal and external partners to deliver an exceptional customer experience.

Top 5 Priorities

1. Service & Availability: Ensure high product availability and on-time delivery performance to customers and distributors in North America, aligned with commercial plans and launches.
2. End-to-End Planning: Lead demand and supply planning for the region, balancing service, working capital, and operational capacity in partnership with Global Supply Chain and local stakeholders.
3. Warehouse, 3PL & Logistics Performance : Manage relationships and performance of warehouses and 3PL partners, ensuring efficient, accurate, and compliant storage, handling, and distribution.
4. Inventory & Working Capital Management: Optimise inventory levels to minimise excess and obsolescence while protecting service, supporting E&O management and month-end processes with Finance.
5. Process Improvement & People Leadership: Strengthen supply chain processes, systems, and ways of working, providing clear leadership, development, and direction for the North America supply chain team.

SMART Goals & KPIs (examples – to refine)

• Achieve and sustain regional order fill rate of ≥ 95–97% while protecting key launches and promotions.
• Maintain inventory levels within agreed targets (days of cover, stock turns) and reduce E&O as a proportion of inventory over time.
• Meet or exceed OTIF (On Time In Full) delivery targets with key distributors and customers.
• Deliver warehouse and freight costs within budget while improving key operational metrics (picks per hour, pick accuracy, damages, claims).
• Implement and embed agreed process improvements (e.g., S&OP cadence, planning templates, 3PL SOPs) within 6–12 months.

Key Responsibilities

Regional Planning & Inventory

• Support the demand and supply planning cycle for North America, consolidating inputs from Sales, Marketing, and Global Supply Chain to build realistic, aligned plans.
• Translate commercial plans (promotions, launches, phase-ins/phase-outs) into operational requirements, including stock build strategies and capacity considerations.
• Oversee inventory levels across North American locations and 3PLs, ensuring the right stock is in the right place at the right time to support customers.
• Monitor slow-moving, excess, and obsolete stock, driving actions to reduce E&O and supporting Finance with provisioning and write-off decisions.
• Partner with the Inventory Coordinator and Finance to support month-end inventory close, reconciliations, and variance explanations.

Warehouse, 3PL & Logistics Management

• Own day-to-day and strategic relationships with North American warehouses and 3PL providers, ensuring performance against agreed KPIs and SLAs.
• Oversee inbound and outbound freight, domestic and cross-border shipping, and carrier performance.
• Lead resolution of operational issues and escalations (e.g., delays, damages, shortages, mis-picks), implementing corrective and preventive actions.

Systems, Data & Reporting

• Champion effective use of Dynamics 365 Business Central and other supply chain tools, ensuring data accuracy, transaction discipline, and reporting reliability.
• Support and guide the team in standardising processes, documentation, and SOPs across the region.

Cross-Functional Collaboration

• Partner with Sales, Marketing, Customer Service, and Global Supply Chain to align plans, share risk and opportunity, and support commercial priorities.
• Participate in and help lead S&OP or demand review forums, providing supply chain perspectives and recommendations.
• Collaborate with Finance on budget setting and tracking for supply chain costs, including warehousing, freight, and inventory-related costs.
• Work closely with Quality and Regulatory (where relevant) to ensure compliance in storage, labelling, and transport.

Leadership & Continuous Improvement

• Lead, coach, and develop a small regional supply chain team (e.g., planners, coordinators), providing clear goals, feedback, and growth opportunities.
• Foster a culture of accountability, continuous improvement, and collaboration within the supply chain team and with external partners.
• Identify, prioritise, and implement process improvements that enhance service, reduce waste, and simplify ways of working.
• Contribute to global supply chain projects and initiatives, representing the needs and realities of the North American region.

Ideal Skills, Competencies & Experience

Skills

• Strong understanding of end-to-end supply chain, including planning, inventory, warehousing, and logistics in a product-based environment.
• Proficiency with ERP systems (Dynamics 365 Business Central or similar) and supply chain planning tools.
• Solid analytical and problem-solving skills, able to interpret data and translate into clear actions.
• Advanced Microsoft Excel and competent use of other Microsoft 365 tools.
• Strong vendor and stakeholder management capability, including 3PL and carrier relationships.

Competencies

• Strategic yet hands-on leader who is comfortable operating at both operational and tactical levels.
• High attention to detail with a strong sense of ownership and accountability.
• Clear, confident communicator with the ability to influence and collaborate across functions and regions.
• Organised, able to manage multiple priorities, deadlines, and stakeholders in a fast-paced environment.
• Continuous improvement mindset, driving simplification and better ways of working.

Experience

• 3-5 years of experience in supply chain, logistics, or operations in FMCG, beauty, or a similar product-based industry.
• Proven experience managing warehouses and/or 3PLs, including performance management and negotiation.
• Demonstrated experience in demand and supply planning, S&OP, or IBP processes.
• Experience working within a regional or global organisation, collaborating across time zones and functions.
• People leadership experience, including coaching and developing small teams.

We offer:

An exciting and challenging position in a growing company.

An amazing opportunity for personal and professional development.

An inspiring environment with ambitious and dedicated colleagues.

An informal and fun work environment with a great office culture

Flexibility under responsibility

The Future: The KEVIN.MURPHY Group is on an ambitious journey to become a leading global consumer and professional brand, targeting $250 million in annual revenue over the next three years. With a rapidly growing footprint and bold vision, we’re focused on harnessing opportunity for our business, our people, and our partners.

Benefits as Glamorous as You Are:

• Generous PTO and paid holidays to recharge your batteries.
• Comprehensive health insurance plans with employer contributions.
• Secure your future with our 401K retirement plan.
• Enjoy employee discounts and product perks to keep you glowing.
• Premium Calm App – enjoy tranquillity with a Calm App subscription for you and up to 4 dependents over the age of 16

If youve read this far, it means youve really enjoyed the way I write job ads, or you tick all the boxes and we have you super intrigued - in that case, Hair-y on over and hit apply and lets start exploring a KEVIN.MURPHY future.