Clinical Program Manager - Living Well At Home

Overview Position Summary : Living Well at Home ("LWAH") is Boston Medical Center’s Housing Services Department whose mission is to end the cycle of homelessness for our community. LWAH provides intensive housing and behavioral health services to nearly 1,000 individuals experiencing or at risk of homelessness each year. The Living Well at Home Clinical Program Manager will provide program development, oversight and supervision to LWAH’s growing Cambridge portfolio of programs, including scattered-site and congregate settings housing individuals with complex medical, behavioral and social needs. This role supervises clinical and case management staff supporting formerly unhoused residents in permanent supportive housing. The program manager will support relationship building with community partners, program development, evaluation and execution, and will work closely with the Clinical Housing Director and Director of Housing Services to meet clinical and housing stabilization needs while ensuring staff are adequately supported. The clinical program manager brings expertise in housing/homeless services and behavioral health to the program. Position and Department Details Position: Clinical Program Manager Department: Living Well At Home Schedule: Full Time Essential Responsibilities / Duties Recruit, onboard and train new case management and clinical staff Provide clinical and programmatic supervision to case managers and behavioral health staff, including serving as the primary point of contact and escalation point for client crises or emergencies. Provide overall program oversight in partnership with LWAH leadership. Manage crucial relationships with community partners by representing BMC and LWAH programs in a professional manner Develop program performance standards in conjunction with department leadership. Monitor program performance regularly against those standards and prepare and implement steps to ensure the program operates in compliance with those standards. Lead ongoing process improvement efforts. Organize and participate in all scheduled meetings, including team meetings, group supervision, and individual supervision. Maintain appropriate boundaries with clients, partner agencies, and staff while using a trauma- and harm-reduction informed lens Practice and teach cultural humility and the desire to work with diverse, multi-cultural and multi-lingual populations Communicate in a courteous, pleasant and professional manner with direct reports, clients, general public, staff members, external agencies, ACO partners, and other organizational leaders Provide coverage for other clinical leadership and staff serving other programs in the department as needed Job Requirements Education Master’s degree in social work or mental health counseling required Certificates, Licenses, Registrations Required Requires a Massachusetts license as an independently licensed mental health professional such as Licensed Independent Clinical Social Worker (LICSW) or Licensed Mental Health Counselor (LMHC) Experience 5+ years working with patient populations impacted by serious mental illness and substance use disorder Experience working in a congregate living setting and/or homeless services required Experience supervising employees required Experience working in an independent role Knowledge, Skills & Abilities (KSA) Demonstrated ability to lead a diverse team of case managers and clinicians. Must be able to execute programmatic changes as needed in consultation with the LWAH leadership team Ability to manage multiple programmatic and personnel needs and prioritize as needed Comprehensive knowledge of behavioral health and housing resources and systems, specifically in Greater Boston Area Ability to lead in a fast-paced environment, including organizational, time management, critical thinking, and problem-solving abilities Strong interpersonal skills and ability to communicate in a courteous, pleasant and professional manner with healthcare providers, patients and families, general public, staff members, external agencies, and other organizational leaders Ability to travel between different worksites Ability to work independently and to make decisions based on established health system policies and procedures as well as NASW or professional ethics codes Proficient oral and written English communication skills Bi-lingual and/or bi-cultural candidates preferred Intermediate Microsoft Office suite experience (Word, Excel, Access, Outlook) Experience using an electronic health record preferred Lived experience is valued Compensation $83,000.00 – $120,500.00 This range offers an estimate based on the minimum job qualifications. Our approach to determining base pay is comprehensive and considers education, experience, skills, and certifications/licensures, as well as business/organizational needs, internal equity, and market competitiveness. BMCHS offers generous total compensation including benefits, bonuses, retirement plans and paid time off. Note and Equal Opportunity This range is based on Boston-area data and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans. Our current job openings are listed on our website and applications are received only through our website. We do not engage in download-based or text-message-based offers or require purchases of equipment prior to employment. #J-18808-Ljbffr Boston Medical Center (BMC)