Household Helpers / Driver Assistant
McCollisters
HH Helpers/ Driver Assistant
Reports to Operations Manager
Plan and execute assigned orders to exceed customer expectations, ensure customer satisfaction, and maintain profitability for McCollister's and its members.
Works directly for the driver. Provides assistance with pick up and delivery services for a variety of household and household goods commodities. Strives to satisfy customers by providing individualized service according to established plans. Identifies customer service problems to the driver and dispatcher for resolution. Assists driver with completing paperwork and communicating with customers and dispatchers.
A valid Real ID is required for access to military bases.
Help execute shipment plans within the scope of branch operations and United Van Lines.
Manage workload to maximize efficiency and exceed customer expectations.
Assist driver to operate vehicle and equipment in the safest manner possible.
Protect customer products and facilities.
Identify significant customer service problems to the driver for resolution.
Maintain accurate order status for accountability.
Handling freight.
Completing paperwork.
Assist driver as needed.
Equivalent combination of education and experience.
A minimum 1 years' experience
Experience working in the household moving industry
McCollister's helper certification
Must have a valid driver's license in good standing
Ability to lift 75 lbs
Positive communication skills
Competent computer skills
Candidate must be able to communicate effectively at all levels of the organization
Must be organized
Proven track record of working in a team environment and autonomously
Act professionally at all times, especially with customers at a client location
Strong work ethic
Willingness to learn
Positive communication skills
Customer service skills
Very organized and work in a timely manner
Problem solving and conflict resolution
Team oriented and personally committed to continuous improvement
Demonstrated ability to interface effectively and positively with all members of the organization
Basic computer and typing skills for basic Microsoft Office and Google G Suite applications
McCollisters$15 per hour
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