Sales Lead - Santa Ana

Job Description

Job Description

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR RETAIL TEAM

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “ Do The Most Good ” at our Santa Ana Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants. 

EMPLOYEE BENEFITS OFFERED

• Opportunity for career growth
• Paid time off
• Employee Stores Discounts
• Great Work Perks Discounts (amusement parks, museums, services, and more!)
• AFLAC Insurance
• Employee Assistance Program (EAP)
• Employee Referral Bonuses

As our enthusiastic and hardworking Sales Lead, you will be responsible for (but not limited to):

• Takes an active role and partners with the Store Manager in daily store operations. These routines include opening and
  closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO
  Standards) and donations.
• Assumes responsibility for all day-to-day store operations (including personnel and cash handling) in the absence of the
  Store and/or Assistant Manager. Discuss concerns with District Sales Manager.
• Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability
  as projected by budget and goals set by Command Retail Directors and Command Administration.
• In the absence of the Store Manager and Assistant Manager - Schedule Store Employees to ensure appropriate coverage
  in store and donation center. Coordinate daily morning and shift change team meetings. Provides coaching, training, and
  development to the Store Employees. Responsible for processing of paperwork per Review Standards, especially as it
  relates to Time and Attendance compliance.
• Ensure high levels of Customer and Donor satisfaction through excellent service to meet their needs while also
  maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.
• BRP (Back Room Processing) – Support Store Manager to ensure Back Room Processors/Warehouse Associates work
  effectively and efficiently to meet daily processing goals.
• Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy
  Assignments are put in place at the store.
• In the absence of the Store Manager and Assistant Manager - Responsible for the protection and security of store
  currency, inventory, and property. This includes safe funds (including daily logging of cash deposits), bank deposits,
  products for sale, store equipment, and building security.
• Ensure building is secured during non-operating hours with alarm system arming and alert protocol.
• Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations,
  and that safety issues and incidents are reported immediately. Assists Store Manager and Assistant Manager with
  conducting and recording mandatory Weekly Store Meetings.
• May transfer or be relocated to other stores based on business needs.
• Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.

Qualifications to be considered for this position:

• High School graduate or equivalent.
• Must have a minimum of one-year previous retail experience and Supervisory experience preferred.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers and donors.

Physical Demands:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing
  racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks

Pay Rate: $17.40 per hour

Schedule:

• Our stores operate 7 days per week, work schedules are determined by Management and employees must be flexible to always ensure adequate store coverage.
• Part-time employees may be scheduled to work any part-time shift including evenings, weekends, and holidays.