Veterinarian J920290

Step into a high-impact leadership role at a respected, multi-site small-animal practice in Norwalk, CT, with a salary up to $105,000. This position suits a healthcare operations professional who excels at building teams, optimizing workflows, and elevating patient and client care.

The Hospital
This AAHA-accredited, Fear-Free certified practice delivers comprehensive care for dogs, cats, and exotic pets across a six-days-per-week schedule with same-day appointments available. The environment prioritizes quality medicine and a collaborative culture, supported by experienced veterinarians, care coordinators, and technical staff. Facilities include an in-house laboratory, in-house pharmacy, dental and surgical suites, and therapeutic services such as laser therapy and acupuncture. Daytime urgent cases are managed on-site with a reliable after-hours referral pathway, enabling strong patient continuity without overnight on-call demands. The team is known for compassionate service, a client-first approach, and modern, well-organized operations.

Location
Located on the Long Island Sound, Norwalk blends coastal living with big-city access. The lively South Norwalk (SoNo) district, strong local employers, and convenient transit options make it a compelling base for career and lifestyle.
- Easy access to New York City via Metro-North (approximately 60 to 75 minutes to Midtown); close to I-95 and the Merritt Parkway
- Waterfront recreation including beaches, boating, and seasonal ferries to the Norwalk Islands
- Vibrant dining, nightlife, and galleries in the SoNo district
- Family-friendly attractions such as the Maritime Aquarium and the Stepping Stones Museum for Children
- Cultural highlights including the Lockwood-Mathews Mansion and local arts venues
- Abundant parks and trails for work-life balance, from Oyster Shell Park to Calf Pasture Beach
- Diverse housing options, from SoNo apartments to nearby single-family neighborhoods, aligned with Fairfield County amenities
- Strong business ecosystem with prominent corporate employers and a skilled local talent pool

Benefits
- Medical, dental, and vision insurance
- Paid parental leave (birth, adoption, foster)
- 401(k)
- Generous paid time off and paid holidays
- Continuing education stipend and career development resources
- Employee assistance program and mental wellness support (including access to a mindfulness app)
- Pet care discounts
- Life and disability coverage
- Flexible spending accounts or health savings account options
- Uniform/CE allowances where applicable

The Role
- Lead operations across nearby companion-animal sites in the Norwalk area, ensuring consistent standards and an excellent client experience
- Build and coach high-performing support teams; recruit, onboard, train, and conduct performance reviews
- Oversee scheduling, workforce management, and labor optimization to hit service and productivity targets
- Manage budgets, purchasing, and inventory; ensure accurate daily financials, charge capture, and billing integrity
- Maintain compliance, safety protocols, and facility upkeep; support documentation and policy development
- Partner closely with veterinarians and on-site leadership to streamline workflows, elevate medical support services, and improve operational KPIs
- Serve as an escalation point for client concerns, modeling empathetic, solutions-focused communication
- Support daytime urgent care operations with a clear after-hours referral pathway
- Collaborate on marketing, community outreach, and initiatives that strengthen reputation and client loyalty
- Schedule includes some weekends and holidays to support business needs

Requirements
- Bachelor’s degree in business, healthcare administration, or related field strongly preferred
- At least 5 years of office or practice management experience, including 2+ years in a supervisory role; equivalent combinations of education and experience considered
- Demonstrated leadership, coaching, and change-management skills
- Strong financial acumen, analytical ability, and proficiency with Microsoft Office and practice software
- Excellent written and verbal communication; highly organized with effective time management
- Comfortable working around animals and clinical environments; able to lift up to 50 lbs as needed
- Applicable professional licensure in Connecticut where relevant to the candidate’s background
- Eligibility to work in the United States
- Preferred: CVPM or MHA; experience in veterinary or healthcare operations

Apply
Interested candidates are invited to click apply. One of our team will be in touch shortly.