ServiceNow Pre-Sales Architect

ServiceNow Pre‑Sales Architect – Job Description

Department: ServiceNow Professional Services / Solutions Architecture

Reports To: Head of ServiceNow Practice or VP, Professional Services

ROLE OVERVIEW

We are seeking a ServiceNow Pre‑Sales Architect to serve as the technical authority in the sales cycle, partnering closely with sales, delivery, and practice leadership to cement value with prospective customers and lead technical conversations with confidence and credibility.

This role sits at the intersection of strategy, architecture, and execution—translating customer business challenges into compelling ServiceNow solutions that are technically sound, scalable, and aligned to best practices.

KEY RESPONSIBILITIES

• Lead technical discovery sessions with prospective customers
• Translate customer requirements into ServiceNow solution architectures and roadmaps
• Serve as the technical face of engagements
• Articulate ServiceNow value propositions tied to business outcomes
• Design end‑to‑end ServiceNow solutions across ITSM, ITOM, ITAM, CSM, SPM, HRSD, CMDB, Now Assist AI, and integrations
• Define target‑state architectures and integration patterns
• Ensure alignment with best practices
• Identify technical risks
• Support RFPs, RFIs, and SOWs
• Partner with sales on pricing models
• Support executive presentations and demos
• Transition to Delivery:
  • Ensure smooth handoff to delivery teams
  • Participate in kickoffs
  • Act as an escalation point

REQUIRED QUALIFICATIONS

• 5+ years ServiceNow experience
• Pre‑sales or consulting background
• Strong architecture and communication skills

PREFERRED QUALIFICATIONS

• Very strong communications skills both oral and written

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Staffing and Recruiting

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