Admissions Counselor

Admissions Counselor

The Office of Undergraduate Admissions is looking for admissions counselors to serve as the public face of the University to prospective students and parents. Working closely with the undergraduate admissions team, counselors are responsible for: high school recruitment visits; interpretation and communication of admissions policies and procedures to prospective students and parents, other University offices, secondary schools, and community colleges. Counselors evaluate a large volume of applications for admission with a high level of accuracy. Counselors will plan and execute recruitment programs.

Positions are available at our Ann Arbor and Detroit office locations.

Responsibilities*

40%

• Recruit prospective undergraduate students to The University of Michigan.
• Represent The University of Michigan at college fairs, transfer fairs, high school visits, receptions, and other public service programs and events. Schedule all travel activities and logistics for these events.
• Meet individually with prospective students and their families who visit The University of Michigan.
• Present general information sessions to large (up to several hundred people) and small groups of prospective undergraduate students and their families, responding to individual questions and concerns.
• Respond to inquiries (phone, mail, electronic) from prospective undergraduate students and families.
• Respond to email, phone, and written requests for admission and academic policy information.

40%

• Evaluate applications for domestic and international freshman and transfer admission using the University's individualized and comprehensive freshman application evaluation process.
• Act as an intermediary on behalf of students, parents, High School Counselors, and the general public responding to and resolving problems, handling inquiries and concerns about educational issues as they relate to admission to the University and students' academic plans. Advocate on behalf of the students gaining admission to the University and understanding alternative options if they are non-admissible.
• Provide professional referrals for prospective and newly admitted students requiring more extensive financial aid assistance, career planning, disability services, tutoring assistance, and personal counseling.

20%

• Assist in the planning, preparation, execution, and evaluation of many recruitment programs and special projects.

Required Qualifications*

• Bachelor's degree
• One year of professional work experience or 2+ years of student work experience in admissions or other related higher education work required
• Excellent communication and presentation skills
• Ability to manage multiple projects, stay on task and can plan out required work to meet deadlines.
• Must be flexible. Able to excel when presented with new projects and / or new situations.
• Must be a team player and work towards the office goals.
• Self-starter and motivated. Must have the ability to work independently.
• Must have a strong work ethic and maintain a high level of professionalism.
• Familiar with basic computer software applications (Microsoft Suite).
• Evening and weekend work is required.
• This position requires significant travel. Must have the flexibility to travel extensively and overnight on short notice.
• Candidate must be able to transport and move admissions-related materials, including boxes of printed information packets and brochures, to various events and locations.

Desired Qualifications*

• Experience with students and colleagues from diverse ethnic backgrounds are desirable.
• Experience or knowledge in admissions work, recruitment principles, and student support services is desirable.
• Knowledge of the workings of a college or university is desirable.
• Bilingual
• Master's in Higher Education

Modes of Work

This position may be eligible for flexible work opportunities at the discretion of the hiring department.

Our current policy requires all staff to be on-site weekly on Thursdays, and at least two other days for a total of three days in the office.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Union Affiliation

This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.