District Manager - Zaxbys

Job Description

Job Description

Position Summary

The District Manager (DM) is responsible for the overall performance, culture, and operational excellence of three Zaxbys restaurant locations within their assigned district. This DM leads through a servant leadership approach — supporting, coaching, and developing General Managers and store teams so they can deliver outstanding guest experiences, strong financial results, and a safe, compliant work environment. The DM partners closely with two other District Managers and reports directly to the Regional Manager/Owner, serving as a key link between the home office and store-level operations.

Responsibilities

Leadership and Culture

• Lead with a servant leadership mindset — prioritize the development, support, and success of General Managers and store teams across all three locations.
• Build a culture of accountability, hospitality, and teamwork that reflects Zaxbys brand standards and values.
• Be available and on call seven days a week to support stores with urgent operational, staffing, or guest issues.
• Spend a minimum of five days per week working in and across the three assigned stores, providing visible, hands-on leadership.
• Collaborate regularly with fellow District Managers to share best practices, align on regional initiatives, and support one another's stores as needed.

Operational Performance

• Monitor and manage store performance against key metrics, including food cost, speed of service, labor cost, and sales goals.
• Conduct regular store visits and operational assessments to identify gaps and implement corrective action plans.
• Ensure each location consistently follows Zaxbys company policies, brand standards, and standard operating procedures.
• Drive consistent execution of food safety, quality, and cleanliness standards across all three restaurants.
• Partner with General Managers to set, track, and achieve sales targets and profitability goals for each location.

People and Labor Management

• Review and manage timecards, schedules, and overtime across all three stores to ensure compliance and labor cost control.
• Support recruiting, hiring, training, and development of General Managers and assistant managers within the district.
• Partner with Human Resources on employee relations matters, disciplinary actions, terminations, and policy interpretation.
• Conduct performance evaluations and provide ongoing coaching and development plans for store management teams.
• Ensure proper staffing levels are maintained to support sales volume while protecting labor targets.

Compliance and Loss Prevention

• Monitor and enforce loss prevention practices, including cash handling, inventory control, and waste management.
• Ensure all locations maintain valid ServSafe certifications and comply with local health department requirements.
• Conduct or coordinate periodic audits of cash controls, inventory, and security procedures to minimize shrinkage and theft.
• Ensure compliance with all applicable labor laws, safety regulations, and company policy across the district.

Communication and Administration

• Serve as the primary liaison between assigned stores and the home office/Regional Manager on operational matters.
• Communicate company initiatives, policy updates, and promotional rollouts clearly and consistently to store teams.
• Prepare and present performance updates, action plans, and report to the Regional Manager/Owner as required.
• Use store reporting systems and tools to track metrics, identify trends, and proactively address performance issues.

Qualifications and Requirements

Experience

• Minimum 5–10 years of experience as a General Manager or higher within the quick service/fast service restaurant industry.
• Proven track record of managing P&L responsibility, labor cost, and food cost within a restaurant environment.
• Multi-unit oversight or supervisory experience strongly preferred.
• High school diploma or equivalent required

Certifications

• Current ServSafe Food Protection Manager certification required.
• Zaxbys-specific certification(s) strongly preferred; willingness to obtain within a defined timeframe if not already certified.
• Valid driver's license and reliable transportation required for regular travel between store locations.

Skills

• Strong servant leadership orientation with the ability to coach, develop, and hold others accountable with respect.
• Solid understanding of restaurant financials, including food cost, labor cost, and sales-driving strategies.
• Excellent communication skills, both written and verbal, with the ability to work cross-functionally with HR and home office teams.
• Strong organizational skills with the ability to manage competing priorities across multiple locations.
• Comfortable working a flexible schedule, including evenings, weekends, and holidays, with on-call availability.
• Sound judgment in handling personnel issues, loss prevention concerns, and escalated guest situations.

Work Environment

• Primarily works on-site across three restaurant locations, with regular travel between stores within the district.
• Restaurant environment includes exposure to varying temperatures, kitchen equipment, and a fast-paced setting.
• Must be able to stand, walk, bend, and lift to 25–50 lbs. as needed to support store operations.