Processing Operator

SWBC is seeking a talented individual to perform initial and final preparation of reports to produce summary register and voucher disbursements; ensure any corrections needed to specific payment is completed prior to check being finalized; ensure the association of the check to the appropriate documents upon completion of the workflow process; balance the total amount to the remittance amount provided from Accounting; make necessary outbound calls and/or research insurance carrier websites to verify and update insurance coverage; enter, edit, or modify pertinent insurance data into AS400, LPS, Citrix, and FIServ.; and assist in process of mailing out checks. Why you'll love this role: This role is an excellent opportunity that preforms various duties which ensure our client’s borrowers have a piece of mind that their insurance premiums are being paid and their loans are excellently serviced. You will work with insurance carriers and agents on a daily basis on behalf of multiple mortgage companies. As a check processor you will be able to review escrow account statuses, issue insurance premium payments to the insurance carriers, and determine if expedited payments are needed in order to ensure the loan has valid insurance coverage. You will directly contribute toward SWBC’s mission in provide excellent customer service. Essential duties include the following: Makes necessary corrections to checks per request from pre-edit reports. Problem solving with accuracy and makes necessary corrections to checks per request from Data Integrity. Requires completing outbound call research, voiding and/or re-issue of checks. Document action in AS400. Researches reason for returned checks. Requires time-sensitive research as related to CFPB rules and rules related to the billing of insurance premiums prior to expiration. Prepares and prints out register and voucher disbursements reports. Reconciles numerous check registers and assists in the tracking of outstanding checks and communicates status to clients. Gathers all necessary documents/correspondences and combines them with disbursement voucher. Requires time-sensitive research to ensure all checks are released within same day turnaround. Makes necessary check voids and reissues if needed and sends voided check to Accounting or account holder. Requires problem solving with accuracy by contacting carriers/agents before necessary voids is processed. Researches time-sensitive emails from client or CSR to determine if check have been cashed, voided and mailed overnight. May require research within AS400 or Client System FIServ, MS Citrix, LPS. Sends register to Accounting and seeks approval of funds being collected. Prepare email to Accounting and include copy of register for approval of funds. Reconciliation requires performing validation with accuracy. Combines checks with appropriate disbursement vouchers. Requires review of checks to ensure correct dollar amount is accurately captured on each check and ensure the Pay To field is accurately displayed. Scans copies of checks and saves in appropriate system drive according to account. Separates checks for mailing department and for manual mail-out. Locates overnight addresses from SharePoint and processes overnight air bill from UPS system. Emails account holders report of refunds/returns and voids for the day. Processes data exceptions from the Electronic Data Information (EDI) by reviewing time-sensitive daily billing reports, reviews edit reports and finalizes the billing for Trading Partners. Performs other duties as required. Serious candidates will possess the minimum qualifications: At least a High School diploma or GED. At least two (2) years accounts payable, check processing, or related experience preferably in the insurance, mortgage, or banking industries. Basic understanding of accounts payable, reconciliation, and voucher processing. Strong research capabilities and follow-up skills with attention to detail. Excellent organizational and attention to detail skills. Ability to calculate rates, ratios, and percentages. Ability to follow directions and apply established procedures. Working knowledge of Microsoft Windows, Excel, and Word. Strong verbal and written communication skills. Able to type 35 WPM accurately and use 10-ky by touch. Able to sit for long periods of time while entering data or performing other sedentary duties. Able to lift 10-20 lbs. of reports or other documents. Ability to work a flexible schedule. SWBC offers*: Competitive overall compensation package Work/Life balance Employee engagement activities and recognition awards Years of Service awards Career enhancement and growth opportunities Leadership Academy and Mentor Program Continuing education and career certifications Variety of healthcare coverage options Traditional and Roth 401(k) retirement plans Lucrative Wellness Program *Based upon employee eligibility Additional Information: SWBC is a Substance-Free Workplace and requires pre-employment drug testing. Please note, SWBC does not hire tobacco users as allowed by law. SWBC is a diversified financial services company providing insurance, mortgage, and investment services to financial institutions, businesses, and individuals. Headquartered in San Antonio, Texas, SWBC employs 2,400 people nationwide. At SWBC, you are not just an employee number, but a vital team member; each employee stands out and has the ability to make a direct impact at SWBC. We’re looking for the brightest and most creative to help introduce new solutions to new problems identified in the market and improve how our existing solutions can better help our users. SWBC is a big proponent of nurturing the entrepreneurial spirit through mentorship, continuing education, internal career growth opportunities and having a platform to make meaningful changes come to life. #J-18808-Ljbffr