Medical Records Development Clerk - Remote TX

Medical Development ClerkHeard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life!Fast-paced, and professional environment; Fulfilling, challenging, and rewarding; Great team environment; Paid Holidays, Accrued Paid Time Off; Great Medical Benefits Package; Wellness Program; Competitive Salary with 401k with Profit Sharing; $11.00-$14.00 per hour depending on experience and educationAs the Medical Development Clerk you work closely with the attorneys, legal assistants and other staff to assist in developing client cases by requesting and obtaining updated medical records from medical providers.FT Mon-Fri no nights or weekends! Must reside in Texas.In this role you will:Contact medical providers and request information and updated medical recordsAccept queue calls from providers and Social Security Administration (SSA)Systematically follow-up with providers on all past due outstanding records requestsCall providers on any urgent records requests to get them expeditedReview, approve, or deny invoices for medical recordsSubmit medical records to Office of Disability Adjudication and Review (ODAR)Maintain excellent customer service skills in all working relationshipsMaintain client confidentiality at all timesUse good judgment to discern what issues may be urgent and need a manager's or director's attention immediatelyTo be successful in this role you will need:High School Diploma; Some college, technical school or combination related experience and/or trainingCustomer service experienceMinimum 45 WPM typing speedSocial Security Disability Law or other disability or medical background strongly preferredExcellent telephone, communication, and active listening skillsAbility to work well with others as a teamHas professional manner and high energy level, exhibits a positive attitudeMulti-tasking skills and the ability to work well under pressureReliability and dependabilityProblem analysis and problem-solvingThe ability to maintain client confidentiality at all timesSpanish speaker a plusWork from Home experience preferredMinimum Requirements for a Remote Home Office:Computer with up-to-date operating system WINDOWS11 (No Chromebooks, Macs, Tablets, IPADS)RAM: 4GB/8GB Preferred/Hard Drive: 128GBAntivirus ProtectionCamera - internal to computer or externalFast internet connection 50MBPS Download/10MBPS Upload MinimumWired Ethernet cable Internet connection in your home officeLand line telephone or good cell phone signal in home officeQuiet, private home office with no distractions during business hoursReside in Texas