Order Management Specialist

Are you the kind of person who naturally identifies problems and wants to improve how things work? Industrial Rivet & Fastener Co. is looking for a high‑performing Order Management Specialist to own and optimize the flow between customer demand and our supply chain execution. This is not a transactional role. You will be responsible for driving accuracy, speed, and reliability across the order lifecycle while acting as a trusted partner to both customers and internal teams. If you thrive in environments where precision, accountability, and problem‑solving matter, this role is for you. What You’ll Own End-to-end ownership of customer orders—from intake through fulfillment—ensuring accuracy, prioritization, and on‑time delivery Proactive management of inventory allocation, identifying risks before they impact customers Clear, decisive communication with customers, vendors, and internal stakeholders Rapid resolution of order discrepancies, shortages, and claims with a focus on root cause—not just quick fixes Continuous improvement of workflows, reporting, and data visibility across the order management process Collaboration with Supply Chain, Operations, and Quality to improve service levels and execution consistency What Sets You Apart High Accountability: You take ownership and don’t let details slip—especially when things get busy Strong Analytical Ability: You’re comfortable working with data, identifying trends, and making informed decisions Advanced Excel proficiency (MANDATORY): Ability to work with large datasets, including PivotTables, XLOOKUPs, data cleansing, and analysis Systems Fluency: Experience with CRM/ERP systems and a habit of keeping data clean and actionable Operational Thinking: You understand how inventory, lead times, and fulfillment impact the business Clear Communicator: You can distill complex issues into straightforward updates and solutions Customer‑Centric Mindset: You balance urgency with professionalism and build trust through reliability Qualifications Bachelor’s degree in Business, Logistics, Supply Chain Management, or related field 2+ years of experience managing customer accounts, supply chain analytics, or in a manufacturing or distribution environment Demonstrated ability to manage multiple priorities in a fast‑paced setting Why This Role Stands Out Real Ownership: You are directly responsible for execution—not just support High Visibility: Your work impacts customer satisfaction, operations performance, and revenue Growth Path: Strong performers can grow into leadership roles Team Environment: Collaborative, accountable, and performance‑driven culture Competitive salary based on experience Medical, Dental, and Vision coverage Health Reimbursement Arrangement (HRA) Life and Long‑Term Disability insurance 401(k) with strong company match Paid Time Off that increases with tenure Who Will Thrive Here This role is ideal for someone who wants to take on real responsibility, solving meaningful problems, and building a strong foundation in Account Management. #J-18808-Ljbffr Industrial Rivet & Fastener Co.