Field Application Engineer - Optical Circuit Switching

The RoleYou'll be the face of our technology in every room that matters, proving, not just pitching, that our switch is the answer. From presales qualification to live demos to design reviews, you own the client conversation end to end, at our office or theirs, hardware in hand. You build the test setups, run the demos, and dig into the failure analysis when something breaks, because credibility here is earned, not claimed. And everything you learn feeds straight back into product, engineering, and sales.ResponsibilitiesOwn every technical conversation with the client, covering qualification, demos, and design reviews, wherever their hardware livesShow, live, exactly how our switch fits their setupBuild and run the test setups and demos that prove itDebug on the spot when a demo doesn't go to planDrive failure analysis to root causeTurn client feedback into sharp, actionable input for product, engineering, and salesBe the technical thread running through the entire sales cycleCommand a room of senior engineers, then pivot to the executive suite, without missing a beatWhat We're Looking ForExperience in hardware, optics, or photonics5 or more years in a customer facing technical role such as Field Applications Engineer, Systems Engineer, or something similarA solid grasp of high speed interfaces, system level architecture, and hardware bring up workflowsSharp debugging instincts across optics, hardware, firmware, and software: you can chase complex, ambiguous problems in a live customer environment, not just a controlled demoA proven track record of hands on work: test setups, live demos, failure analysis, not just slidesExperience owning presales technical conversations, and turning field feedback into product/engineering actionThe presence to be trusted onsite, clear and credible with senior engineers and nontechnical business leaders alike, in the same dayAdaptable and pragmatic: startup energyAdditional InfoTravel: customers are mostly based in the Bay Area, with additional travel across the USA and occasional trips to the UK headquarters for key customer visits. Expect less than 20% travel beyond the Bay Area