Greeter

Greeter Position at RWB Thrift

As a Greeter at RWB Thrift, you will play a vital role in creating a welcoming atmosphere for customers while also contributing to loss prevention efforts. Your primary responsibilities will include greeting and assisting customers as they enter the store, maintaining awareness of activities on the sales floor, and demonstrating best practices for loss prevention. You will ensure that customers follow store policies, such as leaving large bags or backpacks at the counter, and provide exceptional customer service to enhance the shopping experience. Your excellent people skills and awareness of loss prevention strategies will be crucial in maintaining a secure and enjoyable environment for all.

Key responsibilities include:

• Greeting and welcoming customers as they enter the store, providing a friendly and positive first impression
• Maintaining awareness of activities on the sales floor to identify and address potential loss prevention issues
• Ensuring customers follow store policies by asking them to leave large bags or backpacks at the counter
• Providing assistance to customers by answering questions and directing them to desired areas of the store
• Collaborating with store staff to address any loss prevention concerns and report incidents to the management team
• Maintaining a presence at the store entrance to deter theft and promote a secure shopping environment
• Demonstrating excellent people skills and providing exceptional customer service to enhance the shopping experience
• Staying informed about and implementing best practices for loss prevention
• Adhering to safety procedures and guidelines to ensure a safe environment for customers and staff
• Fulfilling other duties as assigned by the leadership team

Qualifications include:

• High school diploma or GED preferred
• Strong interpersonal and communication skills with the ability to create a welcoming atmosphere
• Previous experience in customer service or a retail environment is preferred
• Awareness of loss prevention best practices
• Ability to remain vigilant and maintain attention to detail in a fast-paced environment
• Basic understanding of store policies and procedures
• Ability to stand for extended periods and move around the store as needed
• Ability to handle stressful situations calmly and effectively

Physical requirements include:

• Ability to safely perform job functions in accordance with ADA, FMLA, and other federal, state, and local standards
• Physical strength: ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects
• Endurance: ability to stand for extended periods of time
• Manual dexterity: proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm
• Fine motor skills: skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands
• Balance and agility: capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks
• Visual acuity: possesses clarity of vision at 20 inches or less and 20 feet or more
• Footwear: required to wear closed-toe shoes for safety purposes
• Repetitive tasks: the job involves regular repetitive motions

Work environment includes:

• Atmosphere: dynamic and busy environment
• Noise level: noisy due to bustling activity on the sales floor and production area
• Lighting: bright lighting throughout the front and back of the store
• Interactions with others: regular interactions with customers, donors, and coworkers
• Flexibility: ability to switch tasks or departments based on operational needs

Other requirements include:

• Dependability: regular and punctual attendance
• Integrity: ethical and honest behavior
• Composure: emotional control and patience
• Customer focus: empathy and responsiveness
• Humility: recognition of own limitations and respect for others
• Adaptability: embracing change and modifying behavior
• Attention to detail: observing details and rectifying small mistakes
• Inclusion: valuing diversity and fostering a sense of belonging
• Team player: prioritizing collective success
• Informal communication: conveying information in casual situations
• Professionalism: conducting oneself in line with organizational values

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We're dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.