Onboarding Associate, Enterprise

Enterprise Onboarding Specialist

At Grubhub, we believe food is more than just a meal: It's a source of discovery, connection, and pure enjoyment. There's a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We've been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup.

As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City, Chicago and Denver, and help us give our diners the exceptional value they deserve.

About the Opportunity

We are seeking a highly organized, detail-oriented, and customer-focused individual to join our team as an Enterprise Onboarding Specialist. The primary responsibility of this role is to manage and execute the end-to-end onboarding process for our new enterprise partners, primarily focusing on restaurant chains and large-scale clients. This role requires exceptional communication skills, a proactive approach, and a strong commitment to ensuring a seamless and positive experience for our partners.

The Impact You Will Make

• Own and manage the full lifecycle of enterprise partner onboarding, from initial contact to successful activation.
• Proactively reach out to enterprise partners and their designated contacts to solicit and collect all necessary onboarding materials, documentation, and data.
• Serve as the primary point of contact for external partners during the onboarding phase, maintaining consistent communication and setting clear expectations.
• Ensure accurate and complete documentation is collected, verified, and processed according to internal policies and compliance requirements.
• Work closely and collaboratively with the Enterprise Success Team to ensure a smooth handoff post-activation and that onboarding activities align with long-term partnership strategies.
• Liaise with internal teams (Sales, Success, Audits & Controls) to resolve any hurdles or dependencies encountered during the onboarding process.
• Must be comfortable and proficient with making outbound calls and sending professional emails to external partners to facilitate the collection of materials and discuss onboarding progress.
• Maintain meticulous records of all onboarding activities, status updates, and collected documentation within Salesforce.
• Ensure all onboarding is executed with the highest level of care, attention to detail, and urgency, reflecting a commitment to partner success.

What You Bring To The Table

• Experience: At least one year experience in a client-facing role, preferably in onboarding, account coordination, project management, or sales support. Experience working with enterprise-level accounts is a plus.
• Communication Skills: Exceptional verbal and written communication skills with the ability to professionally and persuasively engage external partners.
• Interpersonal Skills: Proven ability to build rapport and trust with external stakeholders quickly.
• Detail Orientation: Strong organizational skills and acute attention to detail, especially regarding documentation and data accuracy.
• Technical Proficiency: Familiarity with Salesforce, AWS Voice, and Jotform
• Coachability: Eagerness to learn, adapt, and proactively incorporate feedback from peers and leadership.
• Proactive Attitude: Ability to take ownership, manage multiple brands, and drive tasks to completion with minimal supervision

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

Chicago: $20/hr - $25/hr ($25/hr - $31/hr OTE range)

New York: $22/hr - $27/hr ($27.50/hr - $34.40/hr OTE range)

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.