Assistant General Manager

Job Description

Job Description

Description:

NO SWIM EXPERIENCE REQUIRED!

Company OverviewIF YOU’RE PASSIONATE ABOUT KIDS OR THE SPORT OF SWIMMING, YOU’RE AT THE RIGHT PLACE.

At SafeSplash , we believe swimming is a life skill®. Therefore, we approach each one of our swim lessons with great skill, passion and individual attention. Our curriculum has been developed by a team of world-class swimmers with over 30 years of teaching experience. We have the most up-to-date swimming technique to teach students how to swim the correct way right from the beginning! In addition to teaching water safety to every swimmer, our goal is to teach confidence in the water that will translate to all parts of your swimmer's life.Love working with kids? Want to wear your flip-flops to work? Want to join the fastest growing swim school brand family in the nation? Then we want YOU! We are actively recruiting professional individuals who will help us uphold the best customer experience as possible at our schools across the nation. Join our swim family that gets to enable a lifetime of water safety and opportunity by teaching the joy and skill of swimming! We are invested in helping you be the best you can be in and out of the water!

Facilities Manager Job Description

Reports to: General Manager

Description: Drive successful SafeSplash business through excellence in overall management of the location with emphasis on business operations, employee management including Human Resources, Client Services Representative management, Marketing, Retail, and Business Development including Community Outreach. NO SWIM EXPERIENCE REQUIRED!

Essential Duties and Responsibilities (including but not limited to):Business Operations –works closely with the General Manager to set up and maintain location policies and procedures within the SafeSplash Franchise structure. Assist with overall operational schedule of the business and all staff schedules. Responsible for monitoring expenses and revenues.

• Employee Management –Maintains staff by orienting, scheduling, and training employees; ongoing management of staff; maintain a safe and secure work environment; develop a positive work culture that encourages employee growth
• Works directly with the General Manager to accomplish these goals on the swim side of the business
• Responsible for training and management of all Client Service Representatives
• Accomplish staff results by communicating job expectations; reviewing and appraising job results with regular evaluations; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Customer Relations – Ultimately responsible for the customer experience at SafeSplash. Must maintain quality customer service by enforcing high customer service standards amongst all employees. Analyze and resolve customer service problems, identify trends, developing and implementing improvement strategies.

Human Resources – In addition to Employee Management duties listed above, also responsible for the ongoing administrative activities involved with staff employment. This includes, but is not limited to: management of employee policies and procedures.

Marketing – Will help with location marketing efforts. Manages local grassroots efforts and community outreach to local programs. Manages all communication with current clients and future clients.

Retail – will assist with location retail including managing inventory levels and sales.

Other Duties: Perform other duties as assigned.

Position Qualifications and Requirements:

• 2 years of management experience in customer service 
• Experience with computer scheduling software
• Experience using spreadsheets and word processing software such as Microsoft Windows
• Detail-oriented: pays attention to everything, is able to troubleshoot, and make decisions 
• A Team-driven leader: cares about staff and leads with the intent to build up the whole team 
• Exceptional guest relations and communication skills 
• Outstanding multi-tasking abilities: able to handle, and coordinate multiple schedules; keep swim instructors and clients on time; answer phone lines; check people in and out 
• Happy disposition; hospitable and caring
• Flexible schedule: will be required to work some evenings and weekends
• Preferred Skills:
  • Swim Lesson and/or competitive swimming experience: knowledge of the four basic strokes, teaching curriculum, and stroke progression
• Certifications (Will certify right person ):
  • Current Red Cross Lifeguard or equivalent
  • CPR-PR/AED, First Aid for Adult, Child certification 
  • Lifeguard and Lifeguard Instructor certified

Uniforms: AGM is required to wear SafeSplash® uniforms which include a branded SafeSplash® shirt and clean leggings/jean/pants/joggers. SafeSplash® will provide one (1) shirt per calendar year per employee. Additional uniforms must be purchased by the employee from SafeSplash® at or below cost. The uniform must be maintained in a clean, professional manner. 

Hours: 40 hours per week

Compensation: $18-20/hr

Benefits/Perks (may vary by location):

• Health/Dental/Vision Insurance
• Flexible Schedules
• Paid Vacation

Requirements: