shift manager

Shift Manager

Title: Shift Manager (SM)

Purpose of the Position:

The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.

Essential Functions:

The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.

I. Profitability:

A. Planning

B. Policies

C. Manages and Controls Cash

D. Assists the RGM in Managing and Controlling Cost of Sales

E. Assists the RGM in Managing and Controlling Cost of Labor

F. Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.

II. Customer Satisfaction:

A. Maintains positive customer relations

B. Ensures customers receive prompt, quality service

C. Ensures quality ingredients are used to prepare all products

D. Ensures quality products

E. Ensures that all standards for cleanliness and sanitation are met or exceeded

F. Implements new or approved changes in policies, procedures and/or operation standards

III. People:

A. Maintains positive team member relations and a positive and productive workplace

B. Assists the RGM with managing the size and quality of staff

C. Assisting the RGM in training newly hired team members and team members preparing for promotions

D. Manages team member performance and supervises work

IV. Marketing:

A. Implements marketing programs to increase business

V. Facilities:

A. Maintains a quality environment for our customers and team members

VI. Administration:

A. Effectively manages time

B. Manages all paperwork, documentation, written reports

C. If requested by the RGM, orders inventory items used in the restaurant

D. If requested by the RGM, conducts weekly inventory

E. If requested by the RGM, prepares the weekly labor schedules

F. Performs daily accounting procedures

G. If requested by the RGM, performs weekly accounting procedures

H. Meets all deadlines

I. Manages all paperwork, documentation, written reports

J. Maintains and updates required files, manuals, and reports

Non-Essential Functions: