Ticket Attendant
AMB Sports + Entertainment
Mercedes-Benz Stadium Ticket Attendant
Mercedes-Benz Stadium Ticket Attendants are best known for their proficient knowledge, impactful customer interaction and responsive engagement. This position serves as the front-facing point of contact for our guests and sets the tone for our guests.
Role and Responsibilities
- Greet our guests/clients/fans to our Stadium
- Provide incredible customer service, including and not limited to gate entry assistance, resolving various ticketing issues, troubleshooting ticket apps including Ticketmaster
- Treat everyone with courtesy, respect, and genuine kindness
Preferred Skills /Education
- High school diploma or general education degree (GED)
- Experience in event ticketing field preferred
- Excellent interpersonal skills
Qualifications
- Able to work outside, ability to stand and walk for extended periods of time
- Efficiently operate Ticketmaster ticketing systems including assisting with mobile app, troubleshoot ticketing issues from the Gates
- Able to prioritize ticketing issues with courtesy and professionalism
- Able to troubleshoot and resolve mobile ticketing questions and issues
- Comfort with learning ticketing technologies and comfort working on mobile devices
- Must be able to work an irregular work schedule to include nights, weekends, and holidays
- Ability to work well in a team environment
- Immediate availability to work events
Vacancy posted 2 days ago
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