Customer Service Representative

Job Title Customer Service Representative Summary In this role, you will be the primary contact for customer support-related activities. You will provide best-in-class or excellent customer service for external customers and business partners (distribution) by leveraging excellent, in-depth business knowledge, product knowledge, and the Order-to-Cash process. You will closely collaborate with various departments, such as Sales Inventory & Operations Planning (SIOP), Logistics, and Quality, though this is not an exhaustive list. You will function as an extension of the business (Commercial) and play a key role as a profitability driver by offering proactive support to sales and customers, ensuring the execution and exceeding of customer expectations and satisfaction. Please note that this role requires on-site presence five days per week, Monday through Friday. Responsibilities Serve as prime contact for order related activities for Momentive customers Build and maintain business relationships with customers through multiple communication channels Work with associates within their department and across the organization to achieve optimal customer satisfaction Input new order request and manage modifications and cancellations for both manual and electronic orders communications Coordinate with warehouses to support on-time order shipment and manage order issues to assure that they are clear for shipment Facilitate new business approvals and set up and maintain accurate customer address, contact information, and customer specific requirements Ensure appropriate delegation of authority is documented and followed and perform all duties in compliance with company policies and procedures Facilitate actions between multiple departments to meet customer specific needs Inform sales representatives of current customer activity and order statuses as appropriate Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner Responsible for accurate customer address and contact information as well as keep customer specific requirements file updated Communicate proactively with customers on requirements, order status, forecast, open complaints, etc. to ensure customer satisfaction Cross-train and provide backup for other customer service team associates as required Qualifications Customer-focused mindset, with some experience in customer service and a desire to build strong relationships across diverse internal and external stakeholders combined with a technical or business education background Familiarity with SAP (SD module) or a strong interest in learning enterprise systems Strong interpersonal skills and the ability to adapt in dynamic, multicultural environments Organized and adaptable, able to manage multiple tasks and prioritize based on customer and business needs Maintains composure and professionalism under pressure Proactive problem-solver with a desire to take ownership and contribute to positive customer outcomes Team-oriented and leads by example through a strong work ethic and commitment to continuous learning; open to mentoring and being mentored Effective communicator, both written and verbal, with an interest in developing customer relationship skills Preferred Qualifications Experience in chemical industry Compensation Base Pay Range: $56,300 - $82,610. The actual salary offered is determined by factors including but not limited to education, experience, skill sets, and geography. Eligible for incentive or sales variable compensation payments. The amount of these incentives is based on the terms of the Company's incentive plans, the Company's financial performance, and/or individual employee job performance. Benefits We offer a fantastic variety of total rewards and development programs to support your unique needs for overall well-being and personal career aspirations. Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage Paid parental leave for the birth of a child; adoption and surrogacy reimbursement Short term disability with 100% base salary coverage Company funded counseling (EAP) and assistance finding care for children, parents, or pets 25 days of Paid Time Off (PTO) plus paid holidays Additional time off with years of service 401k savings plan with 5% employer match plus additional contribution based on years of service Student debt pay-off program Professional development programs and courses Wellness programs and financial education EEO Statement We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law. #J-18808-Ljbffr