Project Manager III

Role Description

Working within the Government Programs and Services (GPS) department, the Project Manager provides leadership, organization, and coordination for the key initiatives and activities related to MedImpact’s program and product offerings. This position creates, coordinates, and develops complete project plans and associated documentation. Leads the efforts of a multi-disciplinary project team through various stages of the project lifecycle, including vision and scope, requirements analysis, and requires close partnership with internal/external client counterparts, the internal Implementation Management team, Information Technology (IT), Account Management, Operations, Health Services, and other departments as needed throughout the duration of the project.

• Manages complex business projects across multiple programs including: Medicare Part D, Medicaid programs (State FFS program, Medicare/Medicaid Program (MMP), Medicaid Managed Care (MMCO), Children’s Health Insurance Plan (CHIP), and public federally-facilitated or state-based marketplace exchange programs.

Essential Duties and Responsibilities

• Leads the efforts of multi-disciplinary project teams through various stages of the project development lifecycle, including vision and scope, requiring analysis and partnership with various departments throughout the duration of projects.
• Creates, coordinates, and develops project prioritization, project scope, project plan, project tracking, and other project-related activities and associated documentation; guides project stakeholders in defining project scope.
• Reviews project proposals and plans to determine timing of deliverables, funding limitations, procedures for accomplishing projects, staffing requirements, and allotment of available resources to various phases of a project; establishes work plans, schedules, resources for each phase of projects; coordinates and arranges for recruitment or assignment of project personnel.
• Communicates with project staff to outline work plan, assign duties, responsibilities, and scope of authority. Coordinates and interfaces with other departments to secure project team resources.
• Responsible for completeness of project documentation throughout the project lifecycle and for obtaining appropriate approvals at each phase of the project.
• Manages project progress by establishing regular meetings scheduled with project teams. Assesses project progress versus milestones, and identifies areas of potential concern in adequate time in order to mitigate risk.
• Creates and communicates status reports for management, clients, and key stakeholders.
• Tracks projects and issues closely, fosters collaboration from both the business and technology groups, and leads issue resolution meetings during projects.
• Assumes responsibility for delivery by ensuring all components of a project are successfully completed.
• Assesses performance of assigned project personnel and provides feedback to management.
• Ensures all projects administered by the PMO adhere to the best practices and standard approaches for project management.
• Assists in building the PMO by interviewing applicants and helping to train and mentor new members of the PMO team.

Supervisory Responsibilities

• No supervisory responsibilities.

Client Responsibilities

• This is an internal and external client-facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).
• Manage difficult or emotional client situations.
• Respond promptly to client needs.
• Solicit client feedback to improve service.
• Respond to requests for service and assistance from clients.
• Meet commitments to clients.

Qualifications

• BS/BA and 9+ years’ experience or equivalent combination of education and experience, and 6 years' of SME in respective areas.
• Proficient in Microsoft Office (Access, Excel, Word, and PowerPoint) and Microsoft Project.
• PMP certification required; Six Sigma/Lean background desired, not required. PMP certification should ideally be obtained within the first 12 months of employment.

Other Skills and Abilities

• Excellent working knowledge and experience in the role of Project Manager of complex business projects that include both business process, service delivery, and information technology solutions.
• Experience in all phases of systems development lifecycles and/or business process engineering methodology.
• Ability to effectively present information and respond to questions from groups of managers, employees, and clients.
• Experience operating in a matrix management organization.
• Experience in PBM, pharmaceutical, or managed health care industry a plus.
• Executes and delivers within the confines and timeframes provided by regulatory agencies.
• Advanced presentation skills with the ability to present information at varying levels of abstraction depending on audience.
• Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
• Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Mathematical Skills

• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Competencies

• Composure
• Decision Quality
• Organizational Agility
• Problem Solving
• Customer Focus
• Drive for Results
• Peer Relations
• Time Management
• Dealing with Ambiguity
• Learning on the Fly
• Political Savvy

Physical Demands

• Regularly required to sit and talk or hear.
• Regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
• Must occasionally lift and/or move up to 25 pounds.

Work Environment

• May regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration.
• The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location

• This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements).
• Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.

Working Hours

• This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonably meet deadlines for work deliverables.
• Flexibility to work beyond traditional hours and be able to work nights, weekends, or on holidays as required.
• Typical core business hours are Monday through Friday from 8:00 am to 5:00 pm.

Travel

• This position requires domestic travel of up to 15% of the time.

Benefits

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

Company Description

MedImpact is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers, and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/Veterans

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to