Team Lead Customer Service
Cabela's
Team Leader
Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.
Essential Functions:
- Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
- Provides daily direction to the associates within the department.
- Prepares to-do / Task lists.
- Executes all merchandising directives i.e. "Top 25 list", "Extreme Savings" items, etc. & maintain all plan-o-grams as set by the Corporate Office.
- Insures a pleasant and productive shopping experience for all customers.
- Assists the GSM / DM and Human Resources Manager to staff the department with "service" oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
- Resolves customer and associate opportunities with GSM / DM and HR Manager.
- Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.).
- Remains Product "expert" through ongoing product knowledge training; conducts product demos to entire staff.
- Assists the GSM / DM with coordination of all "Special Events"; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.
- Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates.
- Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by:
- identifying and evaluating customers' needs,
- making product recommendations based off of this analysis,
- promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.
- All Other Duties As Assigned
Experience/Qualifications:
- Minimum Degree Required: High School Diploma or equivalent
- Experience: 2 to 4 years in Retail Sales
- Supervisory experience is a plus
Knowledge, Skills, and Ability:
- Ability to calculate figures and amounts such as discounts, commissions, and percentages
- Ability to read and analyze certain reports
- Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public
- Ability to conduct meetings and presentations to groups
- Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
- Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
Travel Requirements:
- N/A
Physical Requirements:
- Constantly stand and/or walk during shift
- Occasionally ascend or descend ladders, stairs, ramps, etc.
- Constantly communicate with others to exchange information
- Occasionally repeat motions that may include the wrists, hands and/or fingers
- Occasionally operate machinery and/or power tools
- Occasionally operate motor vehicles or heavy equipment
- Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)
- Occasionally work in tight and confined spaces
- Occasionally work in noisy environments
Independent Judgement:
- Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.
Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at View email address on click.appcast.io.
Bass Pro Shops
Cabela's- ...Manager in Overland Park, KS. You will lead Bakery Clerks and support the Bakery Manager... ...department operations and exceptional customer service. The role requires at least 2 years of... ...supervisory experience, plus a friendly, team-driven attitude and strong communication...Suggested
$65k - $70k
...Job Title : Lead Inside Sales Representative Operating Company... ...Passion Our Tenets: #1 Customer Satisfaction: We believe in... ...value and excellent customer service. #2 - Employee Satisfaction:... ...working environment in a positive, team atmosphere. #3 - Financial...SuggestedFull timeTemporary workFor contractorsWork experience placementWork at officeImmediate startFlexible hours- ...Coffee Lead At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier...SuggestedShift work
- The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team in Overland Park. This role focuses on leading Pro customer service, optimizing department readiness, and executing SOP-driven operations to boost Pro Xtra signups and loyalty...Suggested
- ...Assistant Meat Manager to support leadership of the Meat & Seafood team. You will help with department management, merchandising, and ensuring product quality while delivering outstanding customer service in a fast-paced store. The role involves assisting in hiring,...Suggested
- Sprouts Farmers Market in Kansas City, MO is seeking an Assistant Meat Manager to lead the Meat & Seafood team, maintain product quality, and deliver outstanding customer service in a fast-paced store. The role requires at least 2 years of grocery retail experience in...Flexible hoursNight shift
- Cosentino’s Food Stores is seeking an Assistant Deli Manager to lead the deli team and ensure exceptional customer service. You will supervise staff in the Deli, assist with hiring, and uphold safety, quality, and cleanliness standards across the department. The role requires...
- ...its new retail Experience stores. You will work with a team to deliver outstanding customer service, drive sales, and manage store performance while coaching... ...you will partner with the Experience Store Manager to lead a team through curated curriculum and certification...
- ...Kansas City, MO is seeking an Assistant Deli Manager to lead the deli team, assist customers, and ensure product quality and safety. The role reports... ...permit within 14 days, plus at least 6 months of deli/food service experience and a high school diploma. Join a fast-paced...
- A leading junk removal and moving service in Overland Park seeks a team member to provide excellent customer service and lead by example. Responsibilities include friendly client interactions, ensuring safety in operations, and training new hires. Ideal candidates are...Flexible hours
- Caesars Entertainment’s William Hill sportsbook in St. Louis seeks a Sportsbook Supervisor to lead the on-site retail operation. You will mentor staff, ensure superior customer service for both regulars and new bettors, and help maximize profitability while maintaining...
- Overview The Team Lead, Pharmacy Refill Service is an important colleague of ArchWell Health Pharmacy Team. Reporting to the manager of Central Pharmacy... ...to think creatively and work effectively Excellent customer service, including telephone etiquette skills, active listening...Remote jobFull timeWork at office
$152.37k - $186.23k
...on a journey to do our best. Helping the customers and businesses we serve to make better and... .... Sells appropriate bank products and services to those prospects and clients, identifying... ...benefits and total rewards considers our team members’ whole selves and what may be needed...Full timeLocal area- ...while developing and engaging the sales team. This role reports directly to the Head of... ...Overland Park, KS . What You'll Do Lead a high performing sales team to exceed... ...expectations for sales quality, conversion rates, customer response times and other KPIs....Full timeWork at office
$17.25 - $17.75 per hour
...offering competitive pay between $17.25 and $17.75 per hour. In this role, you will manage teams during shifts to ensure outstanding product quality and excellent customer service. Independent problem-solving, strong communication skills, and a friendly disposition are...Hourly payPart timeFlexible hoursShift work- ...seeking a Vice President of Supply Chain for North America to lead end-to-end supply chain performance across planning, inventory, customer service, logistics, and operations. You will build a high‑performing team, drive transformational initiatives, and partner with...
$58.75k - $88.13k
...commitment to doing business the right way and investing in its team. Today, BH managesover 100,000 units, employs over 2,800... ...community while ensuring company standards are achieved and excellent customer service is delivered. Exhibits strong commitment to the service needs...Monday to Friday- Position TitleTeam Lead Systems AdministrationBroadmoor CampusPosition Summary / Career Interest... ...serves as a subject matter expert and team lead responsible for the implementation,... ...jobs specifically for you! Create a custom Job Alert by selecting criteria that suit...Full time
- B&C Mechanical Services in Shawnee, Kansas seeks a Lead Commercial HVAC Installer Foreman to lead installation projects, mentor... ...finish, while coordinating with project teams to ensure quality workmanship and excellent customer service. The role requires 8+ years of experience...
- ...and impact our reputation as America's Leading Department Store. You are responsible for... ...operations of a cosmetic line and inspiring a team of beauty advisors to reach their... ...Motivate associates to deliver outstanding customer service train, coach and lead by example...Work from homeWeekend workDay shiftAfternoon shift
- ...is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers. We’ve spent over 80 years building a culture... ...’s responsibilities and requirements. Store Team Lead Positions Logistics Team Lead Operation Team Lead...
- ...Dal-Tile is currently seeking an exceptional Team Lead - Warehouse to join our TEAM! The Team Lead Warehouse will train warehouse... ...store order management. Primary Objective Performs a variety of customer service and/or warehouse duties as well as leads warehouse and/or...Work at office
- 2020FIT runs on a simple idea: people do their best training in a space that's clean, safe, and dialed in . As Facility Team Lead, that standard is yours. You'll lead our facility team, keep the building running, and catch the small stuff before it ever becomes a member...Hourly payFor contractors
- Academy in Olathe, Kansas is seeking several Store Team Leads to enhance the customer experience through exceptional service and leadership. Responsibilities include guiding team members, managing logistics, and maintaining an active, fast-paced store environment. Ideal...
- ...is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers. We’ve spent over 80 years building a culture... ...people enjoy more sports and outdoors. Store Team Lead Positions: Logistics Team Lead Operation Team Lead...
- ...Overland Park, Kansas is seeking a Shift Manager to lead shifts and ensure exceptional customer service. As a Shift Manager, you will oversee crew members and... ...candidates have previous leadership experience, are team players, and can thrive in a fast-paced environment....Shift work
$152.37k - $186.23k
...on a journey to do our best. Helping the customers and businesses we serve to make better and... .... Sells appropriate bank products and services to those prospects and clients, identifying... ...benefits and total rewards considers our team members’ whole selves and what may be needed...Temporary workLocal area- Dollar General is seeking a Store Manager Candidate to assist the Store Manager in staffing, inventory control, merchandising and customer service. The role supports opening/closing duties and adheres to company policies while developing skills for future store leadership....
- ...Lead Maintenance Technician - Manufacturing Location: Lenexa, KS Shift: 1st Shift,... ...plant. As a key member of the Maintenance team, you will serve as the lead technical resource... ...Employee perks including supplier and service discounts Equal Opportunity Employer/Protected...Full timeImmediate startMonday to FridayFlexible hoursShift workDay shift
- ...Park seeks an Assistant Bakery Manager to assist in daily operations and lead a passionate team. The ideal candidate will ensure high-quality cake production while providing excellent customer service. Responsibilities include training staff, managing inventory, and...Flexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Team Lead Customer Service. Be the first to apply!
- member team lead Overland Park, KS
- team leader production Overland Park, KS
- site leader Overland Park, KS
- team leader training Overland Park, KS
- team lead data science Overland Park, KS
- team leader day shift Overland Park, KS
- market leader Overland Park, KS
- compliance team leader Overland Park, KS
- manufacturing team lead Overland Park, KS
- focus group leader Overland Park, KS



