SRE L1 Support/Cloud Platform Ops Engineers

Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud.

• Monitor GPU cluster health, network status, storage systems, and environmental sensors via centralized dashboards
• Respond to alerts and execute runbooks for common incidents: GPU errors, link flaps, node failures, storage alerts
• Perform hardware triage: identify failed GPUs, NICs, PSUs, disks, and cables from monitoring data and physical inspection
• Execute standard remediation: GPU reset, node drain/reboot, link re-seat, BMC recovery
• Collect diagnostic data for L2/SME escalation: logs, DCGM output, network diagnostics, hardware health reports
• Manage incident tickets from creation through resolution or escalation (ServiceNow/Jira)
• Perform physical DC tasks: cable installation, hardware swap-outs, rack and stack, labeling (on-site roles)
• Execute structured shift handoffs at 8AM and 8PM PST with APAC operations team
• Maintain and update operational runbooks based on recurring issues
• Assist with hardware deployment, firmware updates, and inventory management under SME guidance

• 2+ years in NOC, data center operations, or IT support role
• Basic Linux system administration (command line, log analysis, service management)
• Familiarity with monitoring tools (Prometheus, Grafana, Nagios, or equivalent)
• Experience with ticketing systems (ServiceNow, Jira Service Management)
• Ability to perform physical data center tasks: rack and stack, cabling, hardware replacement
• Strong communication skills for shift handoffs, incident documentation, and escalation
• Ability to work 8AM-8PM PST shift schedule (12-hour shifts with rotation)

• A culture that values authenticity and diversity of thoughts and backgrounds;
• An inclusive and respectable environment with open workspaces and exciting start-up spirit;
• Fast-growing company with the chance to network with industrial pioneers and enthusiasts;
• Ability to contribute directly and make an impact on the future of the digital asset industry;
• Involvement in new projects, developing processes/systems;
• Personal accountability, autonomy, fast growth, and learning opportunities;
• Attractive welfare benefits and developmental opportunities such as training and mentoring.

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