Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support a busy service team in Durham, North Carolina. This Long-term Contract position is ideal for someone who is confident managing a steady stream of customer interactions while maintaining accuracy and professionalism. The person in this role will respond to inquiries, complete detailed documentation, and help ensure customers receive timely and effective assistance.

Responsibilities:
• Manage a high volume of incoming customer calls and provide clear, courteous support in a fast-paced environment.
• Resolve questions related to services, orders, and general account concerns while delivering a positive customer experience.
• Record customer interactions accurately and complete data entry tasks to maintain up-to-date information in internal systems.
• Handle email communications and follow up with customers as needed to provide updates or additional assistance.
• Place outbound calls when necessary to confirm details, share information, or support issue resolution.
• Enter and update order information with close attention to detail and established service procedures.
• Schedule appointments and coordinate customer requests to support efficient daily operations.
• Use Microsoft Word and Excel to document activity, track information, and assist with routine administrative tasks.• At least 1 year of call center experience in a customer service environment.
• Demonstrated ability to handle inbound calls efficiently while maintaining professionalism and accuracy.
• Strong verbal and written communication skills for phone and email interactions.
• Experience with data entry and order processing in a detail-oriented setting.
• Proficiency with Microsoft Word and Microsoft Excel.
• Ability to manage multiple tasks and remain organized in a high-volume workload.
• Comfortable making outbound calls and coordinating appointment scheduling when required.