Accounts Receivable Representative II (Remote)

Position Requirements Under the direct supervision of the Collections Supervisor or Manager, the Accounts Receivable Representative II is responsible for effective and efficient accounts receivable management of assigned payers. Collections efforts on outstanding accounts include telephone contact with payers, work collection reports and correspondence, audit accounts, appeal denied claims as necessary, update accounts as necessary, identify carrier related denial trends and meet departmental productivity standards. The representative will also coordinate the transfer of patient responsibility and work accounts that require additional insurance collection follow‑up. Sunrise, FL – USA Principal Duties and Responsibilities Reviews, evaluates, and forwards manual paper claims to payers that do not accept electronic claims or that require special handling Documents billing activity on the patient account; ensures compliance with all applicable billing regulations and reports any suspected compliance issues to departmental leaders Reviews claims for accuracy and coordinates with ancillary departments as needed to provide information for audits and/or record reviews Based on electronic payers’ error reports, makes appropriate corrections to optimize the electronic claims submission process Persuades prompt follow‑up efforts on aged accounts, which may involve helping to formulate written appeals Accurately documents all follow‑up on the account to ensure there is an accurate record of the steps taken to collect on an account Monitors claim rejections for trends and issues; reports these findings to the lead biller and other departmental leaders Practices excellent customer service skills by answering patient and third‑party questions and/or addressing billing concerns in a timely and professional manner Assists in reviewing and/or resolving credit balances Participates in general or special assignments and attends required training The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position. Education High school diploma or equivalent certification required; Associate degree preferred. Experience 2 to 4 years of customer service and/or business office experience preferred in a medical setting Knowledge of basic patient accounting processes and healthcare terminology strongly preferred Knowledge, Skills, and Abilities Strong computer skills (including MS Word and Excel) Ability to maintain accuracy while working on multiple tasks in a fast‑paced environment under low-to moderate supervision Excellent verbal and written communication skills, including professional telephone etiquette Ability to ensure confidentiality of sensitive information and maintain HIPAA compliance Dependable in both production and attendance Exceptional organization and time management skills Total Rewards Generous benefits package, including: Paid Time Off Health, life, vision, dental, disability, and AD&D insurance Flexible Spending Accounts/Health Savings Accounts 401(k) Leadership and professional development opportunities EEO Statement North American Partners in Anesthesia is an equal opportunity employer. #J-18808-Ljbffr North American Partners in Anesthesia