Service Writer

Job TitleJob Duties:Schedule appointments and coordinate repair timelinesPrepare repair orders and enter customer and vehicle information into the shop management systemCommunicate recommended repairs, estimates, and maintenance needsHelp maintain a clean, organized, and professional front officeBuild lasting customer relationships through honest communication and follow upsKeep customers informed throughout the repair processCoordinate with technicians to ensure efficient workflowProcess invoice and collect paymentsAnswer incoming phone calls, emails, and customer inquiriesMaintain accurate service records and customer filesAssist with warranty documentation when applicableRequirements:Previous customer service and service advisor experience requiredAutomotive knowledge is strongly preferredExcellent verbal and written communication skillsStrong organizational and multi-tasking abilitiesBasic computer skills and experience with office softwareWork Schedule: 7am to 5:30pm Monday - FridayCall our AI recruiter today to apply and complete the application process View phone number on click.appcast.io