Operations Supervisor of Seattle Cash Services

Operations Supervisor – Seattle Cash Services The Federal Reserve Bank of San Francisco is seeking an Operations Supervisor in our Seattle Cash Office location. As the Operations Supervisor, you will lead a team focusing on operational excellence in the distribution and processing of U.S. currency using complex authentication and piece sorting technology. You will be responsible for developing a team that is accountable for driving operational excellence in a fast‑paced and highly regulated environment. What You'll Do Supervise, assign, and direct distribution and processing activities by optimizing staff resources, inventory levels, and machine utilization strategies to meet customer deadlines while achieving internal performance metrics (quality, cost, efficiency and effectiveness). Provide input on the establishment of short and long‑term goals for the team. Proactively monitor team performance to assess progress against goals. Create, communicate, and maintain quality control policies and work procedures to enable adherence to risk management requirements. Complete risk assessments to identify root causes and develop corrective action plans. Mentor, coach, and develop high‑performing team members for career progression. Conduct staff training on system equipment, hardware and software upgrades, compliance requirements, and existing/new standard department procedures. Identify and implement solutions that optimize daily production opportunities, address risk management weaknesses, maximize staff resources, and enhance employee‑focused initiatives that drive engagement and growth. Work with customers and vendors within the cash supply chain to ensure adherence to service levels and contractual obligations. Research, clarify, and resolve routine to complex operational problems across multiple work processes that include but is not limited to machine issues, inventory management, customer transactions, accounting and settlement activity. Collaborate with peers, management, and business partners to develop and deliver operational solutions. Other duties as assigned. Banking experience is not required. Experience in military, manufacturing, automotive, biotech, electronics, energy, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments is also desired. Desired Experience + Traits 3+ years of relevant cash or business work experience 1+ years of experience in leading teams Bachelor's degree in a related field or equivalent work experience Proven ability to lead and develop team members in meeting goals and objectives Experience supervising teams in production, manufacturing, or supply chain distribution environments Demonstrated ability to change and adapt in response to situations as they develop, be comfortable changing course, and making recommendations in the absence of information or existing policies to guide them Strong teamwork and customer service orientation Strong time management and organizational skills including the ability to manage multiple priorities Use critical thinking to assess situations, make appropriate decisions in a timely manner, and communicate those decisions to impacted stakeholders Demonstrate active listening skills with the ability to solve problems and provide feedback in a variety of situations Possess strong analytical skills with experience in using data to assess emerging trends and arrive at solutions Possess risk management or procedural compliance experience Proven ability to collaborate, build relationships, and influence individuals at varying all levels internally and externally Experience in the development and implementation of new procedures and policies Strong proficiency with Microsoft Office products, including Word, Excel, Access, SharePoint, and PowerPoint Can push/pull up to 50 pounds Can stand for extended lengths of time Base Salary Range Min: $74,300 - Mid: $96,600 - Max: $118,900 (Location: Seattle, WA). Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and alignment with market data. Benefits Medical, Dental, Vision, Pretax Flexible Spending Account, Paid Family Leave Care, Backup Child Care Program, Pretax Day Care Flexible Spending Account, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and an unheard‑of Retirement / Pension. Location & Schedule Federal Reserve Bank – Seattle Branch (100% on‑site) – 2700 Naches Ave SW, Renton, WA 98057 Shift Day/Time: Monday‑Friday 7:30 AM – 3:30 PM. Applicants must have flexibility with start/end times to meet operational needs. Equal Employment Opportunity The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. The Bank is committed to providing reasonable accommodations to individuals with disabilities to participate in the job application or interview process, perform essential job functions and receive other benefits and privileges of employment. #J-18808-Ljbffr