Customer Account Representative

Order Management Representative

Location: Cerritos, CA

Position Summary

The Customer Account Representative serves as the primary point of contact for a key strategic customer account, delivering exceptional service and ensuring the seamless execution of the order fulfillment process. This role partners closely with the customer, suppliers, distributors, and internal teams to coordinate orders, manage account activity, provide proactive communication, resolve issues, and support sales operations. The ideal candidate is organized, customer-focused, and able to manage multiple priorities in a fast-paced environment.

Essential Duties & Responsibilities

• Process customer orders with suppliers and distributors accurately and efficiently.
• Review orders for compliance with pricing, terms, conditions, and delivery requirements.
• Manage backlog reports and open orders within GST systems and customer portals.
• Monitor, track, and follow up on quote logs and open order activities.
• Process Return Merchandise Authorizations (RMAs) and ensure timely resolution.
• Respond to customer inquiries and provide proactive order status updates.
• Identify customer needs and deliver high levels of customer satisfaction.
• Manage day-to-day customer service requests and operational inquiries.
• Assist the sales team with customer Requests for Quotes (RFQs), including response preparation and documentation.
• Support order management processes to ensure operational efficiency and accuracy.
• Collaborate with internal departments, suppliers, and customers to resolve order-related issues.
• Perform additional customer service, administrative, or operational duties as assigned.

Qualifications

Education & Experience

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum of two (2) years of experience in excellent customer service, sales support, order management, business operations, or a related field.
• Experience working with suppliers, distributors, procurement processes, or order fulfillment preferred.
• Experience preparing price quotes and managing large volumes of data is a plus.

Skills & Competencies

• Strong attention to detail with excellent organizational and follow-up skills.
• Ability to analyze information, think critically, and solve problems independently.
• Excellent verbal and written communication skills.
• Strong customer service orientation with a commitment to responsiveness and professionalism.
• Proficiency in Microsoft Office Suite, especially in Excel, Word, Outlook, and PowerPoint.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong time-management skills and the ability to meet deadlines.
• Flexible and adaptable, able to quickly adjust to changing priorities.
• Ability to work both independently and collaboratively within a team environment.

Compensation & Benefits:

• Competitive salary
• Medical, dental, and vision coverage
• 401(k) plan
• Paid vacation
• Additional company perks

About GST

Golden Star Technology Inc. (GST), headquartered in Cerritos, California, has been recognized by the Los Angeles Business Journal as one of LA's Best Places to Work for seven consecutive years. As a leading provider of IT and audiovisual (AV) solutions and services, GST serves small and mid-sized businesses, enterprises, government agencies, and educational institutions nationwide.

Since its founding in 1985, GST has built a strong reputation for innovation, reliability, and customer commitment. The company's continued growth is driven by its ability to deliver a comprehensive portfolio of industry-leading technology solutions, customized configurations, and exceptional customer service. Through strategic partnerships with top manufacturers and visionary technology providers, GST empowers organizations to achieve their business objectives with confidence and efficiency.