Property Care Specialist Manager

Job Description

Job Description

Benefits:

• Competitive salary
• Health insurance
• Paid time off
• Training & development

The Property Care Specialist (PCS) Manager is a hands-on leadership role responsible for overseeing the Property Care Specialist team and property inspectors while also managing an assigned portfolio of homes.

This position plays a key role in maintaining exceptional property standards, ensuring accurate and timely reporting, supporting owner satisfaction, and keeping field operations organized and efficient. The PCS Manager provides coaching, accountability, and day-to-day support to the team while working closely with Housekeeping, Hospitality, Maintenance, and Operations.

The ideal candidate is a strong leader who is highly organized, detail-oriented, comfortable working in the field, and able to balance team leadership with direct property responsibilities.

Team Leadership & Development

• Lead, support, and provide day-to-day direction to Property Care Specialists and property inspectors.
• Establish consistent expectations for property care, reporting, communication, and service standards.
• Review Breezeway inspections and reports for accuracy, consistency, thoroughness, and attention to detail.
• Identify performance gaps and provide coaching, training, and development as needed.
• Support workload distribution and coverage across the PCS team.
• Serve as an escalation point for complex property issues and operational challenges.
• Partner with the Director of Operations regarding team performance, staffing needs, training, and process improvements.
• Help build an accountable, collaborative, and high-performing Property Care team.

Scheduling & Operational Coordination

• Coordinate PCS schedules, coverage, and priorities based on property needs and turnover activity.
• Align property care responsibilities with housekeeping and turnover schedules to ensure homes are guest-ready.
• Facilitate communication between Property Care Specialists, Housekeeping, Hospitality, Maintenance, and other operational teams.
• Maintain accurate workflow documentation within Kalos systems.
• Adjust schedules and coverage as operational needs change.
• Identify recurring operational challenges and work with leadership to develop long-term solutions.

Quality Control & Property Standards

• Conduct periodic property quality inspections and spot checks.
• Ensure consistent presentation, cleanliness, maintenance, and readiness standards across managed homes.
• Identify recurring property issues, trends, and areas of operational risk.
• Work with Property Care Specialists and inspectors to correct quality concerns and improve consistency.
• Develop and monitor corrective action plans when necessary, ensuring issues are followed through to resolution.
• Oversee off-season property projects and improvement initiatives.

Owner Relations & Portfolio Growth

• Serve as a trusted point of contact for homeowners, providing timely, professional, and solutions-focused communication.
• Build strong owner relationships that support satisfaction, trust, and long-term retention.
• Partner with leadership to identify opportunities to improve the owner experience.
• Participate in homeowner meetings, property walk-throughs, and onboarding as needed.
• Support warm, referred, and nurtured prospective owner opportunities.
• Represent Kalos professionally and communicate the company's services and value to prospective homeowners.
• Collaborate with leadership and business development efforts to support responsible portfolio growth.
• Identify opportunities for referrals, additional services, or portfolio expansion within existing owner relationships.

Success in This Role Looks Like

• Consistent property standards across the Kalos portfolio.
• Homes that are well maintained, accurately inspected, and consistently guest-ready.
• Clear communication and strong coordination between PCS, Housekeeping, Hospitality, Maintenance, and Operations.
• Thorough and timely inspection reporting.
• Property concerns identified and resolved proactively.
• Strong owner satisfaction and retention.
• A well-supported, accountable, and high-performing Property Care Specialist team.
• Organized scheduling, documentation, and follow-through.

Additional Responsibilities

This position may perform additional duties as assigned to support the effective and efficient operation of Kalos Dwellings.