Center Director

Role Center Director Reports to Regional Director of Operations Location Cincinnati, Ohio Description Every year, students from around the world arrive in the United States to improve their English, prepare for university, and pursue life-changing opportunities. As Center Director, you will lead the experience by combining business leadership, community engagement, operations management, and student advocacy. You will lead a talented team, oversee center operations, build relationships with university partners, and create an environment where students and employees thrive. Responsibilities Lead the Center Provide overall leadership for daily operations. Hire, coach, mentor, and develop a high-performing team. Foster a collaborative, inclusive, student-centered culture. Drive accountability and continuous improvement. Deliver an Outstanding Student Experience Create a welcoming environment for international students. Support student engagement, retention, and success. Partner with the Academic Director to ensure educational excellence. Resolve student concerns with professionalism and empathy. Build Strategic Relationships Serve as the primary liaison with university partners. Develop relationships with referral partners, landlords, and community organizations. Represent ELS in the local community. Run the Business Own the center budget and financial performance. Monitor KPIs, enrollment, revenue, and expenses. Identify opportunities for growth and operational efficiency. Ensure Operational Excellence Maintain compliance with company policies and regulations. Oversee center appearance, safety, reporting, and audits. Promote a culture of quality and continuous improvement. What Success Looks Like Engaged students and strong retention. A high-performing, collaborative team. Trusted relationships with university and community partners. Consistent financial and operational performance. A welcoming, inclusive, and professional culture. Education and Experience Required Bachelor's degree required; Master's preferred. Leadership experience in higher education, international education, hospitality, student affairs, or another service-oriented organization. Experience managing budgets and business operations. Strong communication, relationship-building, and leadership skills. Experience working with diverse cultures and international populations. ESL, TESOL, or English language program experience preferred but not required. Compensation and Benefits The pay range for this position is $60,000 to $65,000 annually. ELS’ total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. This position will be eligible for health insurance, including options for medical plans, dental, vision, HSA or FSA plans, life insurance and AD&D, short-term disability, and long-term disability. 401k Retirement Plan Tuition Reimbursement Employee Assistance Program Paid Time Off/Leave (Vacation, Paid Holidays and Sick Leave) Contact Information While we thank all applicants, only those who are shortlisted will be contacted. About ELS / ILSC / Greystone ELS Educational Services, ILSC Education Group, and Greystone College are committed to providing a barrier-free environment and are Equal Employment Opportunity employers. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, or other legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact HR at View email address on click.appcast.io. #J-18808-Ljbffr