Dental Office Manager

Dental Office Manager

The Office Manager is responsible for managing the business functions of a dental/orthodontic practice by collaborating with the corporate office. An understanding of all business functions within a dental practice and strong customer service skills are needed to succeed in the Office Manager role.

Essential Duties and Responsibilities

• Plan and manage business operations to ensure excellent patient support services.
• Complete and analyze daily, weekly, monthly, quarterly, and yearly financial reports for the office.
• Run and analyze management reports.
• Train, develop and manage staff to meet performance standards.
• Assist in employee hiring, performance evaluation, promotion, termination, and retention activities.
• Review and approve timecards and PTO for staff.
• Adhere to all HIPAA and OSHA regulations.
• Ensure that patient data and records are stored securely and in compliance with privacy and security regulations.
• Maintain the appearance and functionality of the dental office.
• Support marketing initiatives and provide input to adapt to office location and patient demographics.
• Respond to patient queries and resolve issues to ensure patient satisfaction.
• Ensure adherence to company policies and procedures.

Minimum Qualifications (Knowledge, Skills, and Abilities)

Associates or Bachelor's Degree Required Minimum of 2 years of management experience (in dental/ortho setting preferred) Interpersonal Skills: Good interpersonal skills to develop an effective relationship with patients, parents, doctors, staff members. Writing and communication skills:

• Effective interaction with others in spoken and written English
• Accurately transfer gathered data into a patient record
• Ability to read and understand technical and professional materials
• Ability to demonstrate sensitivity, confidentially and respect when speaking with patients, peers and staff

Intellectual and motor skills:

• Ability to work independently
• Ability to comprehend, reason, integrate, analyze, evaluate and problem solve
• Ability to demonstrate critical thinking skills

Computer skills:

• Intermediate computer knowledge