Field Service Technician

Field Service Technician

Fives HPM is seeking an experienced Service Technician to support customers throughout the Northeast, from Virginia to Maine. This is a hands-on, customer-facing role for a technician with experience in CNC machine tools, electrical systems, controls, mechanical systems, troubleshooting, installation, and field service.

The ideal candidate has a strong understanding of CNC controls and electrical I/O, with experience on Siemens, FANUC, Mazak, or similar control systems, along with the mechanical aptitude to diagnose problems, take equipment apart, make repairs, and get machines back into operation. We are open to candidates coming from machine tool service, installation, commissioning, maintenance, or controls backgrounds, with additional consideration for those who have led installations, projects, or other technicians.

This position requires frequent regional travel to customer facilities throughout the Northeast. Candidates should be comfortable driving or flying to customer locations within a few hours, working independently in the field, and traveling based on customer and business needs. Depending on workload and project schedules, technicians can generally expect to be home every weekend or every other weekend, with flexibility whenever possible to accommodate personal commitments.

What We Offer:

• Competitive compensation with significant overtime opportunities based on travel and customer support needs
• Paid port-to-port travel: Your paid workday begins when you depart for your assignment and continues through your return, providing additional earning potential
• Vehicle allowance for eligible field-based positions
• Daily per diem while traveling
• Weekend stay incentive: Receive an additional stipend per weekend, plus applicable per diem, when business needs require you to remain at your travel location rather than return home
• Frequent flyer & travel rewards: Build airline miles and eligible travel rewards through frequent business travel, subject to company travel policies and the applicable rewards program
• Cell phone allowance to support your work in the field
• Technical training & development to build your knowledge and advance your field service expertise
• Extensive hands-on experience working directly with customers and advanced industrial equipment
• Opportunity to earn more through travel & overtime, making this an attractive position for technicians looking to maximize their earning potential while building their technical career

Learn more about our company:

Fives is an industrial engineering group with a heritage of more than 200 years. Fives designs and delivers machines, process equipment, and production lines for the world's largest industrial companies around the world. We are committed to making industry smarter, more efficient, and more sustainable.

Fives HPM designs, builds, installs, and services advanced machine tools and manufacturing systems used by leading manufacturers worldwide. Our team delivers innovative solutions that maximize productivity, precision, and reliability for customers across aerospace, defense, automotive, energy, and industrial markets.

The High Precision Machines (HPM) Division specializes in world-class machine tool technology, automation systems, and aftermarket services that support customers throughout the lifecycle of their equipment.

Position Summary:

The Field Service Technician is responsible for independently installing, demonstrating, qualifying, repairing, and modifying Fives machines and associated equipment at customer facilities. The position works across mechanical, electrical, and CNC systems and performs assignments based on verbal or written direction from Technical Support, the Service Coordinator, or Service Manager, as well as information contained in drawings, service documentation, and other technical materials.

This role also operates and evaluates equipment to verify that machine accuracy, performance, and quality meet required specifications. The Field Service Technician works directly with customers, provides technical instruction, identifies potential safety concerns, documents service activities, and provides feedback that can contribute to the continued improvement of Fives products.

Key Responsibilities:

• Install, demonstrate, qualify, repair, and modify Fives machines and associated equipment at customer facilities, including mechanical, electrical, and CNC systems.
• Follow verbal and written technical instructions and interpret drawings, service documentation, and other equipment documentation.
• Operate machines and associated equipment at customer facilities to demonstrate or qualify equipment.
• Observe customer qualification runs and verify that machine accuracy and quality meet applicable specifications.
• Notify Technical Support or the Service Coordinator when deviations from specifications occur or technical problems are encountered.
• Prepare complete and accurate service reports in accordance with established procedures.
• Train customer personnel on the proper operation, maintenance, and repair of machines and equipment, with an emphasis on required safety precautions.
• Notify customers of unsafe operating practices observed while performing field service activities.
• Provide feedback and recommendations that support the improvement and development of Fives products.
• Maintain regular and predictable attendance.
• Work overtime and/or off-shifts as required by business and customer needs.
• Work and interact effectively with customers, colleagues, and other stakeholders on a routine basis.
• Maintain awareness of and compliance with ISO 9001 and ISO 14001 requirements.

Qualifications:

• Strong mechanical, electrical, and CNC technical capabilities appropriate for installing, troubleshooting, repairing, and qualifying industrial equipment.
• Associate degree (A.A.) or equivalent; two to four years of related experience and/or training; or an equivalent combination of education and experience.
• Valid driver's license.
• Ability to obtain a passport and credit card as required for business travel.
• Ability to read and understand international print symbols when required.
• Ability to safely and effectively use general hand tools.
• Ability to read and analyze professional journals, technical procedures, business materials, and applicable governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, clients, and customers.
• Ability to work with mathematical concepts including probability, statistical inference, plane and solid geometry, and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Working knowledge of word-processing and spreadsheet software.
• Ability to effectively use internal service and communication systems.

Professional Competencies:

• Strong customer service and interpersonal skills.
• Ability to represent Fives professionally while working at customer facilities.
• Positive and professional approach to interactions with customers and colleagues.
• Commitment to delivering high-quality work.
• Ability to communicate technical information effectively with customers, managers, and internal support teams.
• Ability to work independently in a field-service environment.
• Flexibility to respond to changing customer and business requirements.
• Commitment to safety, quality, and customer satisfaction.

Physical & Work Environment Requirements:

• Regularly use hands for handling equipment, tools, and components.
• Frequently reach with hands and arms.
• Occasionally stand, walk, sit, climb, balance, stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds.
• Perform work requiring color vision.
• While performing field service duties, employees may frequently work near moving mechanical equipment and may occasionally encounter wet or humid conditions, elevated work areas, fumes or airborne particles, outdoor weather conditions, electrical hazards, and vibration. The work environment is typically loud.

What We Offer:

• Competitive compensation
• Annual performance incentive opportunities
• Medical, dental, and vision insurance
• Company-paid life and disability insurance
• 401(k) with company match
• Paid vacation and holidays
• Career development and technical training opportunities
• Employee assistance programs
• Opportunities for advancement within a global organization
• Exposure to leading-edge manufacturing technologies and global customers

Why Come to Fives?

By joining Fives, you become part of a global organization committed to innovation, operational excellence, and employee development.

Fives is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion,