Service Advisor

Join The Team Committed To Driving Your Career Forward

It's a great time to join AAA The Auto Club Group!

The Service Advisor position is responsible for serving as the liaison between customers and the automotive technicians, properly informing and educating customers on repair and maintenance needs to ensure customer safety and satisfaction.

Primary Duties and Responsibilities:

• Provide friendly and professional greeting to customers.
• Scheduling, confirming and preparing for appointments with customers to expedite their service experience.
• Enter repair orders into service database system; produce repair orders for customers with full transparency including cost and time estimates.
• Complete documentation of automotive problems and service needs by listening to customer's description of symptoms, clarifying description of problems, and examining service schedules while providing clear and consistent documentation within the digital vehicle inspection and the point of sale.
• Prepares pricing estimates for labor and parts based on technician's notes and documentation, per business line predetermined matrix.
• Utilize the consultative selling process to assist customers in recommending needed maintenance based on technician notes and recommendations to accommodate each customer's situation, vehicle age, mileage and history.
• Communicate frequently with technicians to ensure timely completion of work.
• Gains superior product knowledge to effectively assist customers with service maintenance requirements and warranty information.
• Processes customer payments for services; ensure proper balance of monies.
• Collection of deposit (minimum 50%) from customer on repairs that exceed $1,000.
• Maintain customer satisfaction score in accordance with company standards.
• Actively identifies member/customer needs across all business lines; introduces members to other departments. Advocate for membership, insurance and travel departments.
• Assist management with inventory count and maintain of efficient stock level as needed.

Supervisory Responsibilities:

• None

Required Qualifications:

Education: High School diploma, GED or Technical school graduate/certification

Experience: 6 months minimum of customer service experience or sales experience.

Knowledge and Skills:

• Sales Acumen uses knowledge to promote product/service value
• Communication effectively conveys information; demonstrates use of listening skills
• Taking Initiative proactively seeks out ways to improve
• Collaborative Partner works well with individuals and groups to achieve common goals
• Delivering Results achieves excellence in all tasks and goals
• Customer Focus anticipates and meets needs of customer
• Production and key performance indicators will be reviewed monthly and quarterly by facility leadership.
• Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

Preferred Qualifications:

• Bachelors Degree Preferred

Work Environment:

• This position involves sitting, standing, walking and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight).
• Frequent standing and walking.
• Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.
• Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

Who We Are

Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit

Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.