Assistant Manager

Job Description

Job Description

Description

PLEASE NOTE THAT THIS APPLICATION REQUIRES RELOCATION TO THE FOLLOWING LOCATION:

• Laurel, MD

Who We Are

We’re building a better way to donate plasma — one that’s fast, friendly, and powered by smart technology - our donor app makes booking and earning easy for donors, and our team makes every visit feel welcoming and personal. We’ve grown from 2 to 30+ locations in under 3 years, and we’re just getting started. If you want to grow your career with a high-energy team, this is a great opportunity.

What You'll Do

As the Assistant Manager, you’ll be a key partner to the Center Director and a visible leader on the donor floor, taking ownership of key parts of daily operations while ensuring a safe and welcoming experience. You will be a key part of the culture - jumping in wherever necessary and creating a positive environment for the team and our donors. You will have a unique opportunity to be part of a high-growth organization, one that is changing rapidly and creating new opportunities for our high-performing team members.

Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits

Travel: 8 weeks of paid training with travel and accommodations provided

• Own day-to-day operations by jumping in on the donor floor, keeping things moving, and ensuring smooth donor flow and retention.
• Partner on strategy with the Center Director to plan and execute goals around operations, donor experience, and compliance.
• Lead by example and coach team members in real time.
• Monitor quality, safety, and regulatory standards, supporting audits and inspections.
• Manage and maintain inventory, equipment, and supplies.
• Recruit and develop exceptional team members and foster a culture of growth and accountability.
• Communicate and align expectations through regular team syncs, share updates, and keep everyone focused on the day’s priorities.

• High school diploma, GED equivalent, or higher education
• 2+ years of supervisory or leadership experience
• Ability to lift 50 lbs., sit or stand for extended periods, and enter cold environments (-40&degree;C) for short periods
• Ability to work both day and evening hours, weekends, holidays, extended shifts as needed

Who You Are

• A Reliable Problem Solver – You take ownership. You're excited to get in the weeds, know how to creatively prioritize and solve a long, ambiguous, and evolving task list, are trustworthy and outcomes oriented.
• An Empathetic Communicator – You know how to adapt your communication style to meet different audiences (staff with different styles, donors, Ops leadership); you have strong conflict resolution skills, are even-keeled under pressure, and know how to motivate and inspire others.
• A Data-Driven Decision Maker – You are metrics driven, have strong logical reasoning and decision-making skills, aren’t distracted by one-offs or edge cases 
• Development-Minded - You are self-aware and curious, have integrity, and have a track record of steep learning curves.

Who You Are Not

• Someone who isn’t excited to get their hands dirty – while you are hired for a role, our operations are often unpredictable, and we need people willing to jump in where they’re needed.
• Someone who doesn’t thrive in an environment of continuous change – we are in a hypergrowth stage, which is unique for this industry. We need people who are excited to be with us on this rollercoaster.
• Someone who wants to clock in and clock out. We are looking for team players who care about the impact their site is having on their communities and the healthcare system, which takes a true ownership mentality and often extra hours.

• Competitive pay + monthly bonus potential 
• Significant career growth opportunities in a fast-scaling environment 
• Medical, dental, and vision insurance 
• Paid time off and company holidays