INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II/CORRECTIONAL HEALTH

INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II/CORRECTIONAL HEALTH

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INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II/CORRECTIONAL HEALTH

Salary

$76,804.32 - $103,495.68 Annually

Location

Los Angeles County, CA

Job Type

Full time

Job Number

Y2546A-DOJ

Department

HEALTH SERVICES

Opening Date

04/22/2026

• Description

• Benefits

• Questions

Position/Program Information

EXAM NUMBER

Y2546A-DOJ

TYPE OF RECRUITMENT

OPEN COMPETITIVE - EMERGENCY

APPLICATION DATE

April 23, 2026 at 8:00 a.m., (PT)

This opportunity will remain open until the needs of the services are met and is subject to closure without prior notice.

NO OUT-OF-CLASS EXPERIENCE OR WITHHOLDS ARE ALLOWED FOR THIS EXAMINATION.

Correctional Health Services – 20% Recruitment and Retention Bonus

The County of Los Angeles is currently offering up to 20% bonus for full-time Information Technology Technical Support Analyst II/Correctional Health positions hired by Correctional Health Services and working on-site in a designated facility to meet critical healthcare needs for the uniquely underserved jail population.

Los Angeles County is under a Department of Justice Consent Decree to improve conditions and mental health care in County jails and support justice-involved populations post-release. We are looking for qualified and passionate individuals to help us in our mission of providing a range of services both in the jail and community. If you are looking for a new career that will directly benefit the justice-involved population of LA County, this may be the opportunity for you.

The Los Angeles County Department of Health Services (DHS) is seeking qualified candidates to fill emergencyInformation Technology Technical Support Analyst IIvacancies related to the DOJ Consent Decree.

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

During your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.

Those who successfully pass the assessment will be considered for permanent appointment toInformation Technology Technical Support Analyst II.

ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES:

The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its unified system of 25 health centers and four hospitals - and expanded network of community partner clinics – DHS annually provides direct care for over 500,000 outstanding patients, employs over 23,000 staff, and has an annual budget of over $8.4 billion. For additional information regarding DHS please visit

Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing.

For additional information regarding DHS please visit

MISSION:

To advance the health of our patients and our communities by providing extraordinary care.

DEFINITION:

Under general supervision, provides a full range of technical information technology support services, including installation, configuration, testing, troubleshooting and repair of hardware, software, networks and applications in a centralized IT organization.

Essential Job Functions

Installs, configures, maintains and tests computer hardware, software and peripheral equipment.

Acts as a technical resource to end users and other information technology staff and troubleshoots, diagnoses and resolves moderately complex hardware, software and network connectivity problems, including problems not covered by established procedures.

Identifies trends in the reported problem calls and implements improvements.

Analyzes and makes recommendations regarding user support needs or improving customer satisfaction.

Reviews, tests and finalizes user instructions and procedures; conducts formal and informal end user training and may develop technical orientation and training materials as necessary.

Leads small hardware and software installation and upgrade projects and participates in large and/or complex projects with general direction.

Assists in defining and recommending appropriate hardware and software configurations and standards to meet customer needs, and develops specifications to purchase new hardware, software and other peripheral devices based upon established departmental standards.

Configures software distribution tools.

Assist in the ordering of licenses for software packages, in consultation with appropriate management or other information technology staff as needed.

Coordinate equipment delivery, software licensing compliance and inventory/asset control as needed.

Act in a lead capacity to other technical staff as needed.

Requirements

MINIMUM REQUIREMENTS :

Option I:One (1) year of experience at the level of an IT Technical Support Analyst I*

IT Technical Support Analyst I is defined as: Under close supervision, using established procedures, provides a full range of technical support services in information technology including installation, configuration, testing, troubleshooting and repair of hardware, software, networking and applications in a centralized IT organization.

Option II:Two (2) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization**.

Centralized IT organization is defined in the County of Los Angeles as that which is responsible, under the direction or guidance of the Chief Information Technology official for the department or major organization unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organization unit.

You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.

LICENSE:

A valid California Class C Driver's License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS III - Moderate:

This class requires that the incumbent stand or walk most of the time with bending, stooping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing over 25 pounds, and frequent lifting of 10-25 pounds.

SPECIAL REQUIREMENT INFORMATION:

NOTE:If you are unable to attach documents during application submission, you may email them to the exam analyst at View email address on click.appcast.io within 7 calendar days of filing online. Please include your name, the exam number and exam title in the subject line of the email.

Additional Information

OUR ASSESSMENT PROCESS:

During your initial work period, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.

ELIGIBILITY INFORMATION:

Please note that ALL information included in the application materials is subject toVERIFICATIONat any point during the examination and hiring process, including after an appointment has been made.FALSIFICATION of any information may result inDISQUALIFICATION.

VACANCY INFORMATION:

The current vacancies are to be filled within Correctional Health.

AVAILABLE SHIFT:

Appointees may be required to work any shift, including evenings, nights, weekends, and holidays.

APPLICATION & FILING INFORMATION:

Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.

Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add the following email addresses to the list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

View email address on click.appcast.io

View email address on click.appcast.io

View email address on click.appcast.io

You can opt out of emails from LA County. If you unsubscribe, you will not receive email notifications for any examination you apply with Los Angeles County.

Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

Plan to submit your online application in a timely manner, as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on you can verify at any time by logging in and following the prompts. This will enhance the security of your online application and ensure you do not enter an incorrect email address.

SOCIAL SECURITY NUMBER:

Federal law requires that all employed persons have a Social Security Number, so include yours when applying.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:

For applicants who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Please refer to their website for updated information

NO SHARING OF USER ID, E-MAIL, AND PASSWORD:

All applicants must file their application online using their own user ID and password. Using a family member's or friend's login information may erase a candidate's original application record.

FAIR CHANCE INITIATIVE:

The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, regency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Anti-Racism, Diversity, and Inclusion (ARDI):

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Health Services is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

Department Contact Name: Yolanda Ramos

Department Contact Phone: View phone number on click.appcast.io

Department Contact Email: View email address on click.appcast.io

Teletype Phone: View phone number on click.appcast.io

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:

The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:

Testing Accommodations for Applicants:

The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit:

Fair Chance:

The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility:

Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder:

Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at

Veteran’s Credit:

Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions.

For more information on veteran’s credit, please visit:

Revised September 2025

For detailed information, please clickhere (

01

This Supplemental Questionnaire (SQ) is to be completed by all applicants for this examination. The information you provide on your application and on this Supplemental Questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process. CHECK YOUR ANSWERS CAREFULLY. Please read each question carefully and be as specific as possible when answering by including all the information requested; please do not COPY AND PASTE all your Duties from your resume, and/or from the Class Specifications. In doing so, your application will be rejected as INCOMPLETE. It is the applicant's sole responsibility to complete this questionnaire completely, correctly, and accurately. Comments such as "SEE RESUME" will not be considered a valid response, therefore, using such statements will also result in your application being rejected as INCOMPLETE. You certify that the information provided is accurate, and you are aware that the information on the Supplemental Questionnaire is subject to verification at any time during the examination and hiring process. You also understand that any false statements may result in disqualification or dismissal.

• Yes, I understand the above information and instructions.

02

This position works directly with Correctional facility.

• I understand and am willing to perform all necessary work duties.

03

How many years of experience do you have at the level of an IT Technical Support Analyst I? IT Technical Support Analyst I is defined as: Under close supervision, using established procedures, provides a full range of technical support services in information technology including installation, configuration, testing, troubleshooting and repair of hardware, software, networking and applications in a centralized IT organization.

• I have no experience in this area.

• Less than 1 year.

• At least 1 year but less than 2 years

• At least 2 years but less than 3 years.

• At least 3 years but less than 4 years.

• At least 4 years or more.

04

If you indicated that you have experience for Question 3, to ensure you receive credit, you MUST provide ALL of the following: 1. Payroll Title 2. Name of Employer/ Department / Bureau / Division / Section / Unit: 3. Name and Title of Supervisor: 4. Date(s) of Employment related to the above experience: FROM (mm/yr) - TO (mm/yr) 5. Hours worked per week 6. List of duties that clearly demonstrate your experience at the level of an IT Technical Support Analyst I. IT Technical Support Analyst I is defined as: Under close supervision, using established procedures, provides a full range of technical support services in information technology including installation, configuration, testing, troubleshooting and repair of hardware, software, networking and applications in a centralized IT organization. If you do not have any experience in this area, please type "DOES NOT APPLY". Failure to provide ALL the requested information above may result in disqualification of your application.

05

How many years of experience do you have installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization? Centralized IT organization is defined in the County of Los Angeles as that which is responsible, under the direction or guidance of the Chief Information Technology official for the department or major organization unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organization unit.

• I have no experience in this area.

• Less than 2 years.

• At least 2 years but less than 3 years.

• At least 3 years but less than 4 years.

• At least 4 years but less than 5 years.

• At least 5 years or more.

06

If you indicated that you have experience for Question 5, to ensure you receive credit, you MUST provide ALL of the following: 1. Payroll Title 2. Name of Employer/ Department / Bureau / Division / Section / Unit: 3. Name and Title of Supervisor: 4. Date(s) of Employment related to the above experience: FROM (mm/yr) - TO (mm/yr) 5. Hours worked per week 6. List of duties that clearly demonstrate your installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization. If you do not have any experience in this area, please type "DOES NOT APPLY". Failure to provide ALL the requested information above may result in disqualification of your application.

Required Question

Employer

County of Los Angeles

Address

Los Angeles, California, 90010

Website

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