Senior Director, Delivery

A Senior Director, Delivery is an experienced people manager and project leader with day-to-day oversight of multiple client projects.  Expectations include the ability to build relationships (internally and externally), identify client needs, design strategic and innovative solutions, and deliver client contracts on time and on budget.  A Senior Engagement Manager is responsible for ensuring a superior client experience while mentoring, developing the skills and supervising the work of staff team members. This practiced professional is entrusted with building the client experience, and as such, builds “trusted advisor” relationships exhibits decision quality, action orientation, communication savvy, and resourcefulness as the primary steward of client projects.

JOB RESPONSIBILITIES

Productivity

• Builds positive working relationships with clients, staff, managers, leadership, and internal support teams.
• Achieves billable utilization and managed book of business targets in service to client engagements.
• Demonstrates ability to proactively participate in the BD process through writing and pricing full proposals and actively participating in the pitch and negotiation process.
• Contributes active support and subject matter expertise to proposal development.  Champions the selling process by conducting background research, identifying key business questions, and participating in proposals and pitches to win new projects.
• Manages the scope of work to ensure projects are delivered efficiently, in alignment with agreed upon resources, and within budget 
• Demonstrated ability to manage heavy workloads and competing responsibilities related to being staffed on multiple projects at the same time.

Delivery

• Collaborates with project leadership to design, manage, and execute all aspects of a client engagement according to business goals, products, and expectations.  Plans and aligns resources to ensure the successful delivery of client contracts.  Optimizes work processes to maintain project scope, budget, timelines, and resource allocations.  Accountable for project activities and leverages internal tools and tracking systems to ensure project objectives, milestones, and timelines are met.  Must anticipate shifting needs and issues and be able to quickly adapt to changing priorities to achieve goals and targets.
• Acts as the day-to-day point person for the development of client deliverables and management of the client relationship and contract.  Serves as the primary liaison with clients.  Establishes a trusted advisor relationship with the client through personableness, trust, credibility, and reliability.
• Displays outstanding research and analytics capabilities.  Develops business strategy through conducting and analyzing primary and secondary research, producing comprehensive documentation, and presenting findings and recommendations to team members and clients.  
• Strategically identifies and evaluates relevant secondary research data sources (analytically and scientifically based).  Using research from competitive pipelines, company websites, prescribing information, epidemiology information, and syndicated reports, designs, oversees and supports staff analyses of complex industry, market, client portfolio, and product data and trends to ensure the quality, clarity, and comprehensiveness of key findings and to structure the data into client recommendations.
• Drives staff development of discussion guides for primary interviews (internal and external).  Conducts interviews with physicians, payers, patients, key opinion leaders, health care providers, and other stakeholders.  Leverages and synthesizes primary research data into strategic recommendations and accompanying documentation for team and client review.
• Demonstrated ability to operate independently to build a high performing delivery team.
• Expertise in leading the management consulting cycle of creating project deliverables, quality checking work, setting expectations with the project team, delivering edits and feedback to staff team members, and driving deliverable completion from start to finish by advising the team on production and delivery best practices through hands-on guidance.  Leverages team member strengths and professional development opportunities to assign project roles and responsibilities.
• Demonstrates superior commercialization strategy and planning skills. Provides strategic influence on project teams, with clients, and to internal leadership.
• Delivers superior client experience.  Leads professional, positive, and mature interactions with clients.  Ensures client satisfaction through project delivery and experience with other team members.  Proactively identifies shifting project needs and issues and escalates problems with potential solutions as they emerge to project leaders.
• Prepares for, attends, and facilitates client meetings and presentations.  Acts as the subject matter expert on data, findings, and recommendations outlined in meeting materials and client deliverables.  Responsible for fielding client questions and anticipating client questions and concerns.  Demonstrates confidence and credibility through interpersonal skills and content knowledge.
• Supervises staff development of high-quality PowerPoint slides in accordance with Syneos Health style guidelines and templates, and other project deliverables.  Demonstrates a strategic and systematic decision-making approach to communicating data through text, graphics, images, and/or other communication choices.  Responsible for all elements of PowerPoint development and presentation, including compelling, structured, and logical storyboards.  Influences strategic insight generation and recommendations.
• Proactively identifies staff issues and needs and further develops staff through focused mentoring and training.
• Leverages critical thinking and problem-solving skills to recommend creative ideas based on data analysis, personal experience, and industry best practices.  Works with leadership to challenge and pressure test client recommendations.  Anticipates and supports client needs, concerns, and challenges through the design of alternatives and contingency plans.  Analyzes the final research reports, presentations, and other project deliverables to ensure that the findings are in accordance with the client's business objectives.
• Uses judgement and discernment to communicate with clients, team members, and project leadership on a regular basis.  Proactively communicates when timing is at risk. “Manages up” to keep leadership informed of activities, team dynamics, project status, scope changes, potential risks, and business development opportunities.
• Navigates and resolves project ambiguity, client changes, delays/expedites, and/or unexpected data findings with maturity and professionalism.  Partners effectively and expeditiously with project leadership to propose and agree on recommended next steps.
• Responsible for overall staff development. Provides training and mentorship to less senior team members.  Responsible for reviewing staff slides, providing constructive feedback, ensuring edits are completed, and incorporating staff work into overall project deliverables.
• Gains depth of experience in a variety of client engagements and therapeutic areas.
• Exhibits professional, positive, respectful, and mature interactions internally & externally.  Displays passion and drive while advocating for a superior client experience through project delivery and management.

Community

• Begins taking responsibility for career advising to staff team members as a Development Coach.  Gathers project performance feedback, conducts performance reviews, and contributes meaningful feedback to internal promotion calibration sessions.
• Actively participates in, and begins to take on leadership roles, through company-sponsored events, training and professional development opportunities, meetings, and Commercial Strategy and Solutions initiatives.  
• Drives a positive, collaborative, and professional team culture through words, attitude, and actions.
• Understands personal strengths and development needs.  Seeks feedback and coaching.  Sets annual professional development goals and engages in appropriate developmental stretch opportunities.
• Proactively seeks opportunities to expand knowledge, and develops subject matter expertise, within the biopharmaceutical industry, Syneos Health Commercial service offerings, and industry companies, products, and markets.
• Actively builds professional networks through social media, seminar/conference attendance, and lead/referral generation, and expands collaboration within the firm and across business units. Works proactively with Full-Service Commercial Leadership and BD to activate the network in pursuit of project opportunities. 
• Demonstrates Syneos Health core values in action and word: challenge the status quo, collaborate to deliver solutions, and passionate to change lives.

QUALIFICATION REQUIREMENTS

• Master's (or foreign degree equivalent) in business or life sciences related field
• Engagement management experience required
• Ability to assess client needs, problem solve, and deliver clear and compelling strategic recommendations
• Must have experience in creating and evaluating commercial strategy for pharmaceutical brands 
• Strong interpersonal communication skills 
• Strong presentation and business development skills  
• Skilled in directing the work of others and driving results
• Displays a strategic mindset and seeks innovative solutions
• Aptitude for translating ambiguity and uncertainty into actionable next steps through resourcefulness, resiliency, and adaptability
• The drive for self-development, the ability to collaborate, and an action-oriented work ethic
• Proficiency with PowerPoint and Excel required
• Ability to travel (~25%) required

The annual base salary for this position ranges from $X to $Y. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? We partner with industry experts to solve and execute against today's toughest commercialization challenges facing the world's leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

W o r k H e r e M a t t e r s E v e r y w h e r e | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.