Network Administrator - Mid Level

Job Description Job Description What you will be doing · Manage Inhouse technology systems and maintenances · Opening new customer service requests in support-ticketing system · Assist with new customer equipment configurations and installations, including: Switches Routers Wireless access points UPS units Smart PDUs VLANs VOIP · Assist with configuring and shipping out new customer hardware for remote site deployments · Assist with remote and onsite network turn-ups with customers and internal Kumo Project Managers · Create detailed customer documentation for new deployments, including: Equipment make/model IP assignments Configuration information Switch port assignments · Log network configuration information for new equipment in customer portals · Assist with scheduling service calls and installations as needed · Handling or assisting with equipment moves, deployment, equipment tracking, requisitions, and/or RMAs as needed · Training employees on software and hardware operations and best practices as needed · Position is full time and typical hours are 8am-5pm, Monday through Friday (some weekend work or adjusted schedules during the week will be required for customer installations) What skills you need to succeed: · Maintain a positive, customer-oriented attitude when working with customers · Strong and concise communication skills (both written and verbal) · Strong trouble shooting skills · Ability to meet strict project deadlines · Strong organizational skills · Ability to prioritize and multi-task between projects · Ability to work in a team environment or independently · Ability to think quickly and work in a fast-paced environment · Ability to work a flexible schedule (and some weekend work) for customer installations · Must be punctual, responsible, and reliable · Proficient with Microsoft Suite programs (Excel, Word, Visio Outlook) · Company Description Kumo is a leading provider of cloud-based solutions that help companies thrive in a competitive marketplace. We bring enterprise-level, budget-friendly capabilities to our customers. We are a Managed Service and VoIP provider that works with Small and Medium Size businesses in Southern California. Company Description Kumo is a leading provider of cloud-based solutions that help companies thrive in a competitive marketplace. We bring enterprise-level, budget-friendly capabilities to our customers. We are a Managed Service and VoIP provider that works with Small and Medium Size businesses in Southern California.