Service Assistant - Boat Rental and Guest Experience Specialist

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

Job Title: Service Assistant | Boat Rental & Guest Experience Specialist

Location: Skier's Marine — Smith Lake 

Employment Type: Full-Time | On-Site

Schedule: Weekend & Holiday Availability Required

Reports To: General Manager

Job Summary

Are you energetic, highly organized, and passionate about life on the water? Skier’s Marine Smith Lake is looking for a versatile Service Assistant | Boat Rental & Guest Experience Specialist .

This dynamic role bridges high-touch customer service with critical behind-the-scenes operations. You will split your time between delivering an exceptional retail and boat rental experience to our guests and providing essential support to our Service Department. If you thrive in a fast-paced environment, love working both indoors and lakeside, and pay exceptional attention to detail, we want you on our team!

Key Responsibilities

1. Guest Experience, Rentals & Retail

• Rental Management: Welcome guests, manage seamless rental check-ins/check-outs, conduct thorough safety briefings, and assist with docking watercraft.

• Retail & Guest Engagement: Assist customers in the Pro Shop, offering expert recommendations on watersports gear, apparel, and accessories to deliver a memorable experience.

• Watercraft Preparation: Clean, inspect, and refuel rental boats between uses to maintain peak safety and presentation standards.

• Retail Operations: Accurately process sales transactions, restock merchandise, and maintain a visual, guest-ready showroom floor.

2. Service Support & Logistics

• Documentation & Intake: Photograph service boats upon arrival using Skier’s Marine Best Practices; organize and upload images and intake data to Google Drive.

• Parts & Inventory Coordination: Track parts orders, verify shipments, organize stock, and assist with inventory management across both service and retail departments.

• Warranty Assistance: Gather photos and documentation for warranty claims, and assist with packaging and shipping parts back to manufacturers.

• Workflow Support: Clear operational bottlenecks by staging/moving boats, running errands, and organizing paperwork to keep technicians and Service Advisors on schedule.

• Data Entry: Maintain accurate entries across macOS/Windows systems (typing speed of 55+ WPM required to keep pace with daily intake needs).

Qualifications & Skills

• Experience: Previous experience in a retail, customer service, marine, powersports, or administrative support role preferred.

• Communication: Outgoing, friendly personality with excellent verbal skills and a strong "can-do" attitude.

• Technical Proficiency: Comfortable with Google Workspace (Drive, Sheets) and Microsoft Office.

• Physical Agility: Comfortable working outdoors in all summer weather conditions, assisting with boat handling, and staying physically active throughout the shift.

• Reliability: Strong work ethic, reliable punctuality, and a valid driver’s license.

Compensation & Benefits

• Competitive hourly wage commensurate with experience

• Health, dental, and vision insurance options

• Paid time off (PTO) and holiday pay

• Access to industry training and opportunities for career advancement

About Skier’s Marine

Skier’s Marine is one of the Southeast’s premier ski and wake boat dealerships, representing top industry brands and delivering exceptional customer experiences. Our mission is to help families and friends create lifelong memories on the water while maintaining a culture of excellence, teamwork, and integrity.

EEO Statement: Skier's Marine Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Note: As part of our interview and hiring process, a background check and drug screening are required.