Service Manager

Job Description

Job Description

Description:

Service Managers lead the shop and team of Advisors and manage relationships with existing customers. While a sale is typically a one-time event, Service Managers can make or break the decision to return for another purchase. Maintenance, warranty work, and even out of warranty repairs are all important, and the Service Manager makes sure that every oil change is done with the same precision as an engine replacement.

Making sure our customers understand needed repairs, optional repairs/maintenance, and the difference between

the two creates respect and credibility with our customers. Leading the Technicians, supporting the Advisors, and maximizing both paychecks are important responsibilities.

Responsibilities

• Ensures agreement from customer is in place before service begins and informs customer of estimated repair costs and times and accepted methods of payment
• Sells only required service and maintenance to customers and follows dealership service sales policy and procedures
• Completes repair orders by asking good diagnostic questions to identify customer needs, enters all repair orders into scheduling system in the order in which customers are received, and identifies any repair orders that require special handling, such as rush/waiting, comebacks, etc.
• Follows up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can't be ready at the promised time, and obtains authorization from customers when repair estimates are revised
• Ensures that all completed repairs have gone through quality control and/or a road test
• Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB)
• Manages and oversees staff, which includes recruiting/hiring, evaluating, scheduling, terminating, etc.
• Ensures all service level targets are met or exceeded
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, trainings, and educational classes as required
• Performs other duties as assigned

Requirements:

Qualifications

• High school diploma or GED required
• Post-secondary automotive training or equivalent work experience
• Two years of dealer-level or large facility experience preferred
• ASE certification a plus
• Broad scope of automotive mechanical/electrical knowledge
• Experience in supervising and managing staff
• Neat, clean, and professional appearance
• Excellent customer service focus
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff
• Highly professional and dependable
• Strong problem solving and analytical skills
• Basic computer and internet skills
• Unrestricted driver's license and clean driving record
• Must be able to drive both automatic and standard-transmission vehicles

Keating Auto Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Keating Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Benefits

• Group benefits package (Medical, Dental, Life Insurance)
• 401(K) with Company Match
• Paid Vacation
• Direct Deposit
• Employee Assistance Program
• Excellent Advancement Opportunities
• Free Parking