Order Entry Specialist

Job Title: Order Entry Specialist

Job Description

We are seeking a dedicated Order Entry Specialist to join our team and manage inbound call traffic in a dynamic contact center environment. The role involves providing accurate and timely order entry, support for schedule agreements, and resolving issues for both internal and external customers. The ideal candidate thrives in a high-volume call environment, excels at multitasking, and has a proven track record in a high-performing team.

Responsibilities

• Manage a high volume of inbound phone calls and emails, providing timely and accurate information to customers.

• Respond to inquiries regarding customer problems, orders, and general inquiries related to order fulfillment, including schedule agreement changes and delivery timelines.

• Accurately enter orders and own customer issues, resolving complex inquiries while working with Operations, Technical Support, Logistics, Purchasing, Sales, and Marketing.

• Provide customer account management to ensure satisfaction and business objectives are met.

• Support and work alongside AI technology in order management.

• Strive to exceed set service levels and department targets.

• Handle all queries within the established process and communicate proactively about product availability and supply chain delays.

• Reallocate products based on inventory levels to meet scheduling agreement requirements.

• Participate in team activities to improve communication, accountability, and team success.

• Engage in continuous personal improvement through the departmental training plan.

• Effectively plan and prioritize workload to avoid backlogs.

• Perform other related duties as needed and/or assigned by leadership.

Essential Skills

• Proficiency in order entry and data entry.

• Strong customer service orientation and experience in order processing.

• Familiarity with Microsoft Office and ERP systems.

Additional Skills & Qualifications

• 2+ years of experience in office or customer service-related roles.

• High school diploma or equivalent.

Job Type & Location

This is a Contract to Hire position based out of Lenexa, KS.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lenexa,KS.

Application Deadline

This position is anticipated to close on Sep 16, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io (%View email address on click.appcast.io) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.