Skate Host - McCormick Tribune Ice Rink in Millennium Park

SKATE HOST - McCormick Tribune Ice Rink in Millennium ParkSports Facilities Management, LLCLOCATION: Chicago, ILDEPARTMENT: OPERATIONSREPORTS TO: General ManagerSTATUS: SEASONAL (NON-EXEMPT)ABOUT THE COMPANY:McCormick Tribune Ice Rink in Millennium Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Chicago, IL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.McCormick Tribune Ice Rink in Millennium Park is managed by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:Skate Hosts are the friendly faces of the rink-creating a safe, fun, and welcoming environment for all skaters. This highly visible, guest-facing role is perfect for those who love the ice, enjoy helping others, and have great energy. Skate Hosts are responsible for monitoring the ice, assisting guests, and maintaining a positive atmosphere while ensuring all safety procedures are followed.PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:Actively monitor skaters on the ice and help maintain a safe and enjoyable experience for everyoneGreet guests with warmth and enthusiasm; offer guidance and support as neededProvide exceptional guest service both on and off the icePolitely educate skaters about rink rules and encourage compliance to maintain a safe environmentAlert management to any unsafe or potentially hazardous ice conditionsExecute policies and procedures professionally and accuratelyAssist guests during incidents or falls and contact management when necessaryProfessionally resolve guest concerns and complaints and/or direct to appropriate ManagerMonitor and assist in maintaining the cleanliness and safety of the ice and surrounding area as needed, especially during inclement weatherAssist with special events, including set-up, monitoring, and clean-up as requiredParticipate in all training sessions and team member meetings to support team communication and alignment on goalsAssist other departments as necessaryProfessionally execute all other duties as assigned by managementMINIMUM QUALIFICATIONS:Must be at least 18 years of ageMust be an intermediate-level skater or betterMust be available to work evenings, weekends, and holidays - No exceptionsComfortable skating for extended periods (4-8 hours per shift)Enthusiastic, reliable, and team-oriented, with excellent interpersonal skillsAbility to maintain focus in a high-volume, fast-paced environment and stressful situationsMust have excellent guest service skillsPrevious experience as a Skate Host or in a similar role is preferredWORKING CONDITIONS AND PHYSICAL DEMANDS:Must be able to lift 40 pounds waist highMay be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend into awkward positions while performing job functionsMust be able to skate for extended periodsMust be able to work in cold and inclement weather for prolonged periods of timePushing and pulling heavy objects across the ice while skating backwards