AI-Driven Automation Tech Lead for Quality & CI/CD

Job Description We are looking for a passionate and experienced Automation Engineering Tech Lead to own and elevate Veza's test engineering practice. This is a high-impact role at the intersection of engineering excellence and product quality, you will set the automation strategy, build and scale the tooling and frameworks that underpin Veza's CI/CD pipeline, and embed a culture of quality across every engineering team. This is not a QA role. This is a senior engineering leadership position for someone who thinks deeply about software quality as a systems problem, uses AI to accelerate and enhance testing, and has the technical credibility to influence how Veza's entire engineering organization builds and ships software. You will operate with startup-level ownership and velocity, backed by the scale and resources of ServiceNow. What you will do Strategy & Leadership Own Veza's automation and test engineering roadmap – defining strategy, standards, and best practices across the engineering organization. Evaluate and bring in best‑of‑breed tools and frameworks, staying ahead of emerging trends in test automation, AI‑assisted testing, and quality engineering. Define and track quality and pipeline metrics – test coverage, flakiness rates, build reliability, and release velocity – and use data to drive continuous improvement. Mentor engineers across teams, building automation literacy and promoting a strong quality culture organization‑wide. Hands‑on Engineering Design, build, and scale test automation frameworks spanning API, UI, integration, and end‑to‑end testing. Leverage AI/ML tools to accelerate test generation, improve coverage, detect anomalies, and reduce manual testing overhead. Own and improve Veza's CI/CD pipeline – driving automation at every stage from code commit to production release. Lead root cause analysis on test failures and production issues, building automated solutions that prevent recurrence. Partner with engineering teams to embed automation natively into development workflows – shifting quality left rather than bolting it on at the end. Be very comfortable defining strategy as well as writing code and know when to do each. Release & Pipeline Ownership Define and continuously improve Veza's release process – reducing friction, increasing confidence, and enabling teams to ship faster with fewer manual gates. Establish pipeline health metrics and SLAs, ensuring CI/CD infrastructure is reliable, observable, and scalable as the platform grows. Qualifications What you bring to the table 12+ years of software engineering experience with a strong focus on test automation, quality engineering, or developer tooling. Proven track record defining and executing automation strategy across a multi‑team engineering organization. Strong proficiency in Go or Python – comfortable writing production‑quality automation code, not just scripts. Deep experience building and scaling test automation frameworks across API, UI, and integration layers. Hands‑on experience with CI/CD systems – Jenkins, GitHub Actions, CircleCI, or equivalent. Experience with AWS and cloud‑native infrastructure. Solid understanding of distributed systems and microservices – able to reason about failure modes and test strategies at system scale. Experience using AI/ML tools to enhance test automation – including test generation, anomaly detection, or intelligent test selection. Leadership Demonstrated ability to drive technical strategy and influence engineering culture without direct management authority. Strong communication skills – able to translate quality metrics into narratives that resonate with engineering leadership. Experience mentoring engineers and building automation capability across teams. Nice to have Experience with large‑scale SaaS platforms and the unique quality challenges they present. Familiarity with Kubernetes and cloud‑native environments. Experience with performance, load, or security testing automation. Exposure to identity, access management, or security systems. Experience evaluating or rolling out AI‑powered testing tools. For positions in this location, we offer a base pay of $190,900 - $334,100 , plus equity (when applicable), variable/incentive compensation and benefits. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr Centaur Labs