Correspondence Support Specialist

Job Summary Responsible for reviewing, processing, and responding to payer and patient correspondence to support timely claim resolution and account maintenance. Essential Functions and Tasks Review incoming correspondence from payers and patients and take appropriate action. Update billing systems with correspondence findings and resolutions. Coordinate with AR and denial teams to address claim rework requirements. Ensure timely documentation of follow-ups and escalation of unresolved items. Assist in maintaining correspondence tracking logs and compliance records. Identify repetitive payer issues and share insights with leadership. Education and Experience Requirements High School Diploma or GED. At least two to four (2-4) years of medical billing and claims resolution experience preferred AAHAM and/or HFMA certification preferred Experience with offshore engagement and collaboration desired Knowledge, Skills, and Abilities Understanding of correspondence processing and AR workflows. Strong written communication and documentation skills. Ability to manage multiple priorities in a fast-paced environment. Become proficient in the use of billing software within 4 weeks and maintain proficiency Ability to read, understand and apply state/federal laws, regulations, and policies Ability to communicate with diverse personalities in a tactful, mature, and professional manner Ability to remain flexible and work within a collaborative and fast-paced environment Basic use of a computer, telephone, internet, copier, fax, and scanner Basic touch 10 key skills Basic Math skills Understand and comply with company policies and procedures Strong oral, written, and interpersonal communication skills Strong time management and organizational skills Strong knowledge of Outlook, Word, Excel (pivot tables), and database software skills Compensation Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. This position is also eligible for a discretionary incentive bonus in accordance with company policies. Equal Employment Opportunity Equal Employment Opportunity (Applicable only in the US) Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions. Recruitment Agencies Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes. Solicitation of Payment Ventra Health does not solicit payment from our applicants and candidates for consideration or placement. #J-18808-Ljbffr