Head Teller - Exit 11 Branch - NY

Head Teller

Reports to: Branch Manager

FLSA Status: Non-Exempt | Supervisory Role: Yes

Why Join Us?

At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member’s contribution and offer a supportive, collaborative work environment. In this role, you’ll have the opportunity to lead a talented team, make a positive impact in our community, and be rewarded for your success.

We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!

About the Head Teller Role

The Head Teller provides exceptional customer service while accurately and efficiently completing customer transactions. This role ensures adherence to all bank operational, security, compliance, and privacy policies, maintaining the highest standards of confidentiality. The Head Teller oversees daily teller operations, supervises teller staff, and ensures that branch cash handling procedures are followed.

Key Responsibilities

• Deliver Outstanding Customer Service: Create a warm, professional, and efficient environment where every customer feels valued. Proactively understand their needs and confidently recommend Trustco Bank products that support their goals.
• Leadership & Team Growth: Supervise, mentor, and coach tellers to ensure accuracy, efficiency, and exceptional service. Uphold strict compliance with all policies, acting as a role model. Oversee daily cash balancing and maintain detailed audit logs for accuracy. Manage cash shipments, including ordering, verifying, and distributing funds as needed.
• Transaction Handling: Process a variety of customer transactions—deposits, withdrawals, loan payments, check cashing—with precision. Handle verification, money orders, bank checks, and receipts efficiently. Manage credit card payments, safe deposit access, ATM maintenance, and night deposits smoothly.
• Reporting & Compliance: Prepare and submit detailed reports accurately and on time. Keep thorough transaction records in line with audit standards and regulations.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Qualifications

Required

• High school diploma or equivalent.
• Supervisory experience.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.
• Fluent in English; bilingual a plus

• Access to reliable transportation
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs., stand for extended periods.

Preferred

• Bachelor’s degree.
• Previous banking or financial services experience.

Schedule

Full-time position with hours aligned to branch operations:

• Mon–Wed: 8:30 AM – 5:00 PM
• Thu–Fri: 8:30 AM – 6:00 PM
• Sat: 8:30 AM – 1:00 PM (rotating schedule)
• Sun: Closed

Employees may need to remain 15–30 minutes after closing. Occasional travel for training, meetings, or branch support.

Equal Employment Opportunity Statement:

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:

• Hiring, placement, upgrading, transfer, demotion or promotion

• Recruitment, advertising or solicitation for employment

• Treatment during employment

• Rates of pay or other forms of compensation

• Selection for training, including apprenticeship

• Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.