Collision Repair Estimator: Customer Experience Focus

Gerber Collision & Glass Estimator Position Gerber Collision & Glass is seeking a dedicated Estimator to provide exceptional customer experiences by accurately assessing vehicle damage, coordinating repairs, and communicating with customers and insurance companies throughout the process. The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate diverse perspectives. Qualified individuals, including those with disabilities and protected veterans, are encouraged to apply. Key Responsibilities Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details. Provide accurate and timely information to customers, guiding them through the repair process and ensuring excellent service. Ensure compliance with all insurance client requirements, processes and metrics. Adhere to all WOW Operating Way processes regarding customer drop-offs, repair planning, communication and delivery. Communicate all customer requests and needs to appropriate team members. Provide positive energy when greeting customers in person and on the phone. Understand all required insurance programs and procedures. Participate in daily “production walks” with the Management Team, as required. Support all team members when required. Participate in monthly Health & Safety and staff meetings (if required). Attend training, information sessions and workshops recommended by Store Manager. Maintain the store’s KPIs by maximizing role performance. Uphold the company’s Core Values: Honesty, Integrity & Respect. Education and Experience Knowledge of Repairs and OE Guidelines. High School Diploma or equivalent. Basic computer skills. Awareness of where to look for answers. DRP minimum of 1-year experience. Willingness to complete I-CAR training. Valid driver’s license. Required Skills and Abilities Awareness of where to look for answers. Basic computer skills. Compliance with DRP minimum of 1-year experience. Willingness to complete I-CAR training. Valid driver’s license. Benefits Annual Paid Time Off (PTO) plans. 2 weeks of Paid Parental Leave for full‑time employees who work a minimum of 30 hours per week. 6 paid holidays annually. Medical, Prescription Drug, Dental & Vision Insurance effective Day 1. 401(k) Retirement Plan with company match. Employer Paid Short‑Term Disability & Life Insurance. Additional Voluntary Life Insurance. Continuing Education Opportunities. Free Prescription or Non‑Prescription Safety Glasses annually. Annual Voluntary Uniform Stipend. Voluntary Daily Pay option available. Compensation $46,800 – 80,000+ per year based on experience. This job description is not designed to cover all duties, responsibilities, or activities. Duties may change at any time with or without notice. The physical demands of the job must be met to successfully perform essential functions. Reasonable accommodations can be made for individuals with disabilities. #J-18808-Ljbffr Gerber Collision & Glass