Service Technician II

Service Technician II

At Serve Robotics, we're reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It's designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We're looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

JOB OVERVIEW

The Service Technician II independently diagnoses, repairs, and validates complex hardware and software issues across Serve's fleet of delivery robots. This role is responsible for high-quality execution, strong first-pass resolution, and reliable documentation that supports engineering insight and operational performance. Service Technician II operates with minimal supervision and serves as a core contributor to fleet uptime, repair efficiency, and quality control.

JOB DUTIES

Advanced Diagnostics & Repair

• Independently diagnose mechanical, electrical, and integrated software failures using structured troubleshooting frameworks
• Develop and execute repair strategies for moderate-to-high complexity issues
• Perform component- and sub-assembly-level testing to validate repair effectiveness
• Reduce repeat repairs through accurate root-level issue identification (within established troubleshooting scope)
• Escalate only systemic or novel failures requiring engineering intervention

Quality & Performance Ownership

• Maintain strong first-pass fix performance
• Meet or exceed defined productivity and throughput standards
• Ensure all completed work meets quality validation requirements
• Identify patterns in recurring repairs and flag potential systemic reliability concerns

Documentation & Data Integrity

• Document all repair activity in Jira with detailed technical notes, photos, test results, and validation evidence
• Ensure documentation supports trend analysis and engineering review
• Maintain high standards of traceability and work-order accuracy

Operational Excellence

• Maintain tool calibration, lab organization, and component control
• Support inventory accuracy and parts usage tracking
• Contribute to workflow efficiency and repair process refinement

Team Contribution

• Provide onboarding support and technical guidance to Technician I employees
• Share troubleshooting insights and best practices
• Model safety standards and procedural discipline

Experience, Qualifications, & Skills

• 24+ years of progressive technical experience in electro-mechanical, electronics, robotics, automotive, aerospace, or similar industries
• Demonstrated ability to independently troubleshoot complex integrated systems
• Proficiency with diagnostic tools (multimeter, oscilloscope, power supply, software diagnostics, etc.)
• Experience performing component-level testing and validation
• Strong documentation discipline with experience in issue-tracking systems (e.g., Jira)
• Ability to prioritize workload and manage multiple repair streams independently
• Flexibility to work weekends as part of a 5-day schedule

• Experience in robotics or automation environments
• Familiarity with structured root-cause analysis methodologies
• Experience collaborating cross-functionally with engineering or QA teams

• Operates independently on the majority of repair work
• Exercises judgment in troubleshooting approach
• Makes repair decisions within established operational guidelines
• Provides informal technical guidance to junior technicians
• No formal HR authority

• This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 40 pounds, standing for extended periods, and working in both lab and field environments.