Merchandise Operations Specialist

Merchandise Operations Specialist

The Merchandise Operations Specialist serves as the Professional Women's Hockey League's on-site merchandise representative within their assigned market, acting as the primary liaison between the League Merchandise team and the local venue merchandise partner. This role is responsible for ensuring inventory accuracy, operational excellence, and consistent execution of league merchandising standards across venue, gameday, and community retail activations. The pay range for this position is $21.00 to $27.00 per hour.

Serve as the primary merchandise liaison between the PWHL Merchandise team and the local venue retail partner; manage inventory accuracy and replenishment across venue, storage, and event locations; coordinate merchandise readiness and execution for every home game; partner with the Team Director and Merchandise Event Lead to plan and execute community merchandise activations; and maintain league visual merchandising and retail presentation standards.

24 years of experience in retail operations, inventory management, merchandising, sports, or live event operations; strong understanding of inventory management principles, retail operations, and point-of-sale systems; excellent communication and relationship-building abilities; ability to manage multiple priorities in a fast-paced, customer-focused environment; ability to regularly lift and move merchandise weighing up to 30 pounds. Flexibility to work evenings, weekends, and travel as required. This position is based in the United States. Applicants must be legally authorized to work in the United States on a full-time basis. The PWHL does not provide visa sponsorship for this role.

Experience in sports, entertainment, venue operations, or high-volume retail environments; knowledge of visual merchandising and retail presentation standards; experience executing community events or brand activations; passion for women's professional sports and growing the game through exceptional fan experiences and community engagement. Flexibility to work evenings, weekends, and travel as required.

This is an on-site, in-person role. Candidate must be available to work evenings, weekends, holidays, and gamedays, including local travel for off-site merchandise and community events. The Professional Women's Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Background check will be conducted once a successful candidate is identified.

Job Questions:

1. Briefly describe your experience managing retail or merchandise inventory in a high-volume, fast-paced environment. What systems or processes did you use to maintain accuracy?
2. This role requires evening, weekend, holiday, and gameday availability. Please confirm you can meet this schedule and describe any constraints we should know about.
3. Tell us about a time you built a successful working relationship with an external partner (such as a venue, vendor, or client) to execute on a shared goal. What made that relationship successful?
4. This role involves planning and executing community events or brand activations. Briefly describe a community or fan-facing event you helped plan, including your specific responsibilities.
5. Are you fully aligned with the published compensation range and understand that it's non-negotiable?
6. Are you legally authorized to work in the United States on a full-time basis?