Full Time Patient Care Coordinator

Job Description

Job Description

Hourly pay commensurate with experience. Substantial benefits including quarterly bonuses, health insurance reimbursement, 401k match, PTO, profit sharing, and fun environment. 

ENVIRONMENT: 

A fast-paced pediatric practice, 3 Rivers Pediatric Dentistry strives to provide exceptional dental care to infants, children, teens, and those with special needs. We view every patient as an individual and partner with families to care for their specific needs and promote a lifetime of strong oral health. 3 Rivers Pediatric Dentistry works to treat all patients with compassion and respect in a fun, educational, and kid-centered environment.

PRIMARY RESPONSIBILITIES:

Report to Practice Manager and perform daily front office tasks including scheduling, reviewing and organizing of charts, processing payments, and performing additional tasks. Position requires dental knowledge, communication skills, and intricate understanding of standard procedures. 

SPECIFIC DUTIES:

• Greet new patients and review and update health histories. 
• Maintain professional spaces including organizing patient and staff education materials, assist with organization of clinical and office materials, report larger maintenance issues to practice manager.
• Send copy of patient records for consultation with specialist.
• Securely store and handle patient records in compliance with legal requirements, including HIPAA privacy and security regulations.
• Present treatment plans to patients. Ensure all patient questions are answered. 
• Confirm upcoming appointments and coordinate the completion of consents.
• Schedule patients for efficient use of doctor and staff time, and monitor patient flow.
• Check patient back-up list to try to fill in cancellation and no-show appointment times.
• Keep patient insurance information up-to-date.
• Check on insurance verification.
• Collect payment from patients at time of treatment.
• Track cases and referrals to and from other doctors. 
• Call patients after a difficult treatment visit or OR visit.
• Be an active participant in team meetings, office management, and clinical upkeep.

PERSONNEL REQUIREMENTS:

• High school diploma or equivalent, additional degrees recognized and rewarded.
• 2 years work experience in dentistry OR similar field and quick learner.
• Computer skills with dental software.
• Good interpersonal and verbal skills to maintain effective rapport with patients, dentists, other staff members and community.