Sales Associate

Tycoon Games is an independent game publisher located in New Hampshire, dedicated to crafting and publishing engaging tabletop games for brands such as Everdell, Tiny Epic, Coly Express and canvas. Committed to giving back, we support charitable initiatives like donating thousands of games to Toys For Tots through the Board Game Booster Box. Our mission is to bring people together, creating lasting memories and improving lives—all through the joy of tabletop gaming. By performing their duties consistently and to the level of quality required, the Sales and Support Associate ensures our customers know what games they should buy, works to ensure our games are sold into all markets through a variety of channels, and provides support for customers each day. Our customers range from large wholesale accounts to individual consumers. By keeping our games in front of buyers and closing sales, this role is responsible for getting games to tables all over the world and ensuring folks have their needs met so they can enjoy them. Values Persistence. The steadfast determination to continue chasing sales goals, despite facing challenges and setbacks. Astute. Mentally sharp, using good judgement to overcome objections and convince customers to purchase the appropriate inventory. Excellent communication. Listen intently to determine the meaning and emotion behind the words being spoken. Additionally being able to clearly convey a message. Providing Great Service. Always exceed a customer's expectations. This is done by resolving issues quickly. Listing and hearing the customers' issues. Treating customers with empathy and respect. Duties Exemplify our Core Values. Demonstrate exceptional soft skills. Capture action items and notes during meetings. Check in monthly with every wholesale customer on stock levels and sell them products. Check in monthly with every retailer on your call sheet and ask them to restock our best selling items as well as pre-order our key new releases. Keep clear and current daily for all Sales correspondence. Respond quickly and effectively to inquiries from wholesale customers. Effectively provide a back to the Support Associates by covering the inquiries from our support tickets when the Support personnel are off. Proactively reach out to customers to localize and sell our product and maintain excellent relationships with our customers all around the world. Engage in a Learning Pathway each week to reinforce and expand your knowledge. Other duties as assigned. Manage sales and inventory levels on multiple platforms for direct-to-consumer sales (Examples: Shopify, Amazon, TCGPlayer, etc). Travel to conventions to promote brands and sell products. Travel is anticipated to between three to four (3-5) shows each year. Schedule Our office hours are 08:00-17:00, Monday through Friday, with a one-hour unified break at 13:00. #J-18808-Ljbffr