DIRECTOR OF OPERATIONS - United Airlines Lounges

Flik Hospitality Group

Salary: $120,000.00 - $130,000.00

Other Forms of Compensation: 20% Annual Bonus

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.

Job Summary

Working as a Director of Operations , you will manage a large, multi-unit dining account for United Airlines Lounges.? You will serve as our point of contact for the client?as well as lead the team within the account and manage the overall operation. You will provide planning and direction within your account to achieve operational and financial goals in a dynamic environment.

Key Responsibilities:

• Leads, manages, and inspires a diverse team at a large account, with the goal of providing top-notch service to the client and guests

• Drives and develops self and team at the account towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.)

• May serve on district leadership team, and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community

• Ensures decisions are weighed for risk/reward and short/long term implications while gathering input from the team and partners

• Fosters a culture of transparency, understanding, education, safety, and accountability at the account

• Serves as the representative/brand ambassador of the Flik team within the district and community; attends key client and community events

• Ensures client needs are met and/or exceeded, we retain the account, find cross-sell opportunities, and assist in rebid process as directed

• Supports functional areas of operation, including but not limited to safety, marketing, nutrition and culinary

• Ensures adherence to local, state, federal and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation)

• Maintains compliance with USDA regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time

• Champions development within the account; conducts performance evaluations, along with succession planning for the account; has full understanding of all roles within operation

• Owns the financial results for the account, and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes

• Ensures consistent and fair administration of al policies and procedures

Preferred Qualifications:

• Bachelor's degree and minimum of three (3) years of management experience, preferably in foodservice, hospitality management, or hotel management

• Is well-versed in all aspects of?foodservice management with a proven track record of success, preferably fine dining experience

• Lives near a National Airport such as ORD, EWR, IAD, etc

• Has proven track record of leading a business and a team, strong customer service, and good business and financial acumen

• Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills

• Champions the inclusion mindset, and is proactive, positive, professional, and resilient

• Excellent computer skills and proficiency with Microsoft Office suite and POS software

Travel required in this position up to 70% of the year

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story (

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

• Paid Parental Leave

• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Req ID: 1524765

Flik Hospitality Group

Steven Goldberg

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