Business Analyst (healthcare, market research, data collection) | TELECOMMUTE

Job Title

100% telecommute.

Team

This work is for a large project that crosses multiple business customers. The smaller communications team which consists of 5 full time team members that support communication requirements for each of the workflows.

Position Accomplishments

Supports a specific set of capabilities by drafting recommended product design and experience requirements with input from operations, technology, and business.

Contributes to documentation to capture vision, scope and for a comprehensive list of capabilities for present build in priority order based on the business and technical sequence considerations.

Supports the development and documentation needs for current and future state workflows to illustrate the process resulting from capability requirements utilizing forward thinking strategies.

Lead competitor and market trend research to understand market/customer needs to identify new opportunities or make adjustments to current product offerings in support of capability artifacts to drive further clarity in product design, requirements, workflow & linkages to value story.

Join weekly grooming ceremonies to review feature progress and help address questions related to the capability.

Partner with internal or external stakeholders (key customers, product partnerships, etc.) to define and drive future product direction. Identifying potential challenges with capability generation and ideating with capability manager to resolve.

Verifying with capability manager that documented business & user requirements embody vision for the capability.

Responsibilities

Work with business customers to identify requirements including defining business

Engage regulatory for all communication requirements including defining rules

Map future business process

Work with IT counterparts to solution product

Test new functionality

Support production support issues related to communications

Assesses and interprets customer needs and requirements.

Identifies recommendations to non-standard requests and problems.

Solves moderately complex problems and/or conducts moderately complex analyses.

Works with minimal guidance; seeks guidance on only the most complex tasks.

Translates concepts into practice.

Provides explanations and information to others on difficult issues.

Support the management and evolution of assigned capabilities with the Capability Manager

Drive capability development, reviews, and signoffs

Coaches, provides feedback, and guides others.

Manages to timelines and schedules of the product requirements

Acts as a resource for others with less experience

Required

Undergraduate degree or equivalent experience

3+ years of experience with healthcare, managed care and/or health insurance data analysis, business operations, or application development

Proficient in market research & data collection

Experience and comfort in engaging and managing diverse cross-functional teams

Able to explain relationships between functional elements (capabilities), overarching product and business strategy

Excellent organization, communication, and time management skills

Self-motivated with a mindset of continuous learning

Understanding of development methodologies

Expert ability to clearly articulate problems

Excellent critical thinking and problem-solving skills